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Quinn Company · 2 months ago

Shop Supervisor - Field Services

City of Industry, CA

Full-time

Onsite

Mid Level

$82K/yr - $118K/yr

3+ years exp

Quinn Company, a local Caterpillar dealership, is seeking a Field Machine Service Supervisor. The role involves managing technicians, resolving service issues, and ensuring timely and effective service delivery to customers.

ManufacturingRentalRetailService Industry

Comp. & Benefits

Responsibilities

Have a detailed knowledge of all Caterpillar equipment, warranty, policies, and related products

Manages technicians, ensuring that they are reporting to jobs in a timely fashion as communicated to the customer

Aligns, partners, and collaborates with assigned HR representative to proactively manage employee relations and support/develop business unit objectives

Work with the Service Coordinators to provide timely, accurate estimates for repair both in terms of completion time and cost

Ensures Service Coordinators are presented with work orders that have been reviewed, ensuring that all parts and labor are captured per the technician’s service report

Ensure that technicians are properly trained and tooled to support current and future products

Complete or assist Service Managers with completing technician reviews in a timely manner utilizing the PADS process

Responsible for managing service vehicles, ensuring timely maintenance and repair as well developing expectations around cleanliness and professional image

Responsible and accountable for maintaining and promoting a safe work environment. Promote Safety First culture. Complete Employee Injury Report promptly and accurately

Demonstrate good communication and people skills

Timely response and follow-up with customers regarding equipment repair status

Act as interim Service Manager when Service Manager is out of the office

Be computer literate, functional in Microsoft Word, Excel, and PowerPoint

Demonstrate and promote Quinn Company core values of Integrity, Teamwork, Respect, Quality and Service

Qualification

Caterpillar equipment knowledgeSupervisory skillsMechanical service abilitiesMicrosoft WordMicrosoft ExcelMicrosoft PowerPointRespectQualityServiceCommunication skillsTeamworkIntegrity