Quinn Company · 2 months ago
Shop Supervisor - Field Services
City of Industry, CA
Full-time
Onsite
Mid Level
$82K/yr - $118K/yr
3+ years expQuinn Company, a local Caterpillar dealership, is seeking a Field Machine Service Supervisor. The role involves managing technicians, resolving service issues, and ensuring timely and effective service delivery to customers.
ManufacturingRentalRetailService Industry
Responsibilities
Have a detailed knowledge of all Caterpillar equipment, warranty, policies, and related products
Manages technicians, ensuring that they are reporting to jobs in a timely fashion as communicated to the customer
Aligns, partners, and collaborates with assigned HR representative to proactively manage employee relations and support/develop business unit objectives
Work with the Service Coordinators to provide timely, accurate estimates for repair both in terms of completion time and cost
Ensures Service Coordinators are presented with work orders that have been reviewed, ensuring that all parts and labor are captured per the technician’s service report
Ensure that technicians are properly trained and tooled to support current and future products
Complete or assist Service Managers with completing technician reviews in a timely manner utilizing the PADS process
Responsible for managing service vehicles, ensuring timely maintenance and repair as well developing expectations around cleanliness and professional image
Responsible and accountable for maintaining and promoting a safe work environment. Promote Safety First culture. Complete Employee Injury Report promptly and accurately
Demonstrate good communication and people skills
Timely response and follow-up with customers regarding equipment repair status
Act as interim Service Manager when Service Manager is out of the office
Be computer literate, functional in Microsoft Word, Excel, and PowerPoint
Demonstrate and promote Quinn Company core values of Integrity, Teamwork, Respect, Quality and Service
Qualification
Required
Associates degree in Business or Technical discipline
Three to four years related experience and/or training; or equivalent combination of education and experience
Experience to include supervisory and computer skills, and general mechanical service abilities
Company
Quinn Company
Quinn Company is a machinery dealership brand that sells, rents, and services AG tractors, lift trucks, and industrial power systems.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Michelle Locke, CFO
CFO
Sandra Velasco, SHRM-CP, MSHRM
Human Resources Business Partner
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