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Protos Security · 1 day ago

Customer Service Administrator

Roanoke, VA

Full-time

Onsite

New Grad, Entry Level

Protos Security is the largest technology enabled Security Officer Management company in the U.S. They are seeking a Service Agent to provide support to the Senior Service Agent, ensuring quality service delivery and addressing customer inquiries.

Innovation ManagementPhysical SecurityQuality AssuranceSecurity

Hiring Manager

Alyssa McCravy Baksh

Responsibilities

All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures

Ensures the delivery of high-quality customer service through regular direct contact with clients and vendors, evaluates service quality and supports corrective action as necessary

Meets regularly with client representatives for status updates and addresses any actual or potential problems

Assists with identifying deficiencies and implementing plans of action as necessary

Make necessary adjustments to client and vendor punch reports. Coordinate with internal billing teams to ensure accuracy

Additional duties as directed by management