Mediacom Communications · 2 months ago
Supervisor, Marketing Solutions Group
West Des Moines, IA
Full-time
Hybrid
Mid Level
$40K/yr - $60K/yrMediacom Communications is a leading provider of internet and communication services across the United States, dedicated to bridging the digital divide. The Supervisor of the Telemarketing department is responsible for managing daily operations, including recruiting, training, and motivating staff to achieve budgeted goals.
ContentDigital MediaInternetNewsTelecommunications
Responsibilities
Supervise telemarketing representatives
Develop creative and effective sales and retention programs
Implement training programs for customer retention of service, and telemarketing selling techniques
Develop new selling scripts to adjust to new customer incentives
Increase basic and pay penetration and maintain monthly budgeted numbers
Produce cost effective sales
Monitor the success of new sales campaigns for department
Payroll verification of telemarketing representatives
Sales reporting, including contact and close ratio’s calls completed and changes in service
Evaluate the overall effectiveness of the Telemarketing department
Perform all other duties as required or directed
Qualification
Required
High school diploma or GED required
Extensive working knowledge of PC Based word processing and spreadsheet programs, especially Microsoft Word and Excel
CSG knowledge a must
Must have good relationship building skills
Strong organizational and follow-through skills required
Candidate must possess excellent written and oral skills
Must be willing to work flexible hours
Ability to perform all duties and responsibilities as described, in a full and adequate manner
Preferred
Prior sales experience in telemarketing and/or customer service preferred
Supervisory experience a plus
Benefits
Health, vision, and dental insurance!
Paid vacation, holidays and flex paid time off!
401K with generous company match!
Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided !
Education Enrichment up to $5,000 per year for qualified employees!
Employee Wellness Program!
Company
Mediacom Communications
Mediacom Communications Corporation operates as a cable television company in the United States.
Founded in 1995
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$18.9MKey Investors
Governor's Office of Planning and Budget
2024-05-23Grant· $7.8M
2022-03-18Grant· $11.1M
Leadership Team
Jack Griffin
Chief Financial Officer
Glenn Goldsmith
Senior Vice President, Programming
Recent News
Morningstar.com
2026-01-18
2026-01-17
2025-12-09
Company data provided by crunchbase