Ellis & Badenhausen Orthopaedics · 2 months ago
Front Desk Coordinator (Physical Therapy)
Louisville, KY
Full-time
Hybrid
New Grad, Entry LevelEllis & Badenhausen Orthopaedics is dedicated to providing the Louisville community with high-quality orthopedic services. The Front Desk Coordinator will greet patients, manage scheduling, handle insurance verification, and ensure smooth communication within the clinic.
CommunitiesHealth CareHospitality
No H1B
Responsibilities
Greets individuals entering the physical therapy clinic. Provides directions, answers questions, and meets a variety of customer service needs
Answers a high volume of calls and maintains a rapid response rate according to clinic standards. Document information on calls received where required
Maintains detailed and accurate records regarding patient information, conversations and interactions
Accurately schedules patients for PT over the phone and as patient walks in from doctor's office
Completes appropriate paperwork and gathers insurance information to properly verify benefits for physical therapy
Obtains proper PT orders and medical records to initiate PT
Inputs patient and insurance data into the computer as needed
Utilizes statistical tools and reports using spread sheets, Track Via, etc
Manage, organize and update relevant data using database applications
Communicate and provide information to other EBEPSC departments as required for proper management of the patient plan of care and per billing guidelines
Properly file charts when clinician is finished with the treatment
Manage point of service payment collections (Co-pays, Co-insurances, payment on deductibles, and self pays)
Properly operating the copy/fax machine
Using Intergy scheduling software/EMR; scheduling appointments
Scanning of patient information in the Intergy; scanning discharged patient charts
Printing fee tickets for the next day
Pulling charts, checking insurance authorizations, getting them ready for the next business day
Making new charts for new PT referrals, checking benefits and getting authorizations for PT appts; checking DME benefits
Balance and close a money collection journal at the end of each business day
Utilizing email and Google chat for interoffice communication
Cooperative work attitude toward co-employees, management, patients, visitors, vendors, and physicians
Ability to promote favorable facility image with physicians, patients, insurance companies, and general public
Ability to make decisions and solve problems
Qualification
Required
Greets individuals entering the physical therapy clinic. Provides directions, answers questions, and meets a variety of customer service needs
Answers a high volume of calls and maintains a rapid response rate according to clinic standards. Document information on calls received where required
Maintains detailed and accurate records regarding patient information, conversations and interactions
Accurately schedules patients for PT over the phone and as patient walks in from doctor's office
Completes appropriate paperwork and gathers insurance information to properly verify benefits for physical therapy
Obtains proper PT orders and medical records to initiate PT
Inputs patient and insurance data into the computer as needed
Utilizes statistical tools and reports using spread sheets, Track Via, etc
Manage, organize and update relevant data using database applications
Communicate and provide information to other EBEPSC departments as required for proper management of the patient plan of care and per billing guidelines
Properly file charts when clinician is finished with the treatment
Manage point of service payment collections (Co-pays, Co-insurances, payment on deductibles, and self pays)
Properly operating the copy/fax machine
Using Intergy scheduling software/EMR; scheduling appointments
Scanning of patient information in the Intergy; scanning discharged patient charts
Printing fee tickets for the next day
Pulling charts, checking insurance authorizations, getting them ready for the next business day
Making new charts for new PT referrals, checking benefits and getting authorizations for PT appts; checking DME benefits
Balance and close a money collection journal at the end of each business day
Utilizing email and Google chat for interoffice communication
Cooperative work attitude toward co-employees, management, patients, visitors, vendors, and physicians
Ability to promote favorable facility image with physicians, patients, insurance companies, and general public
Ability to make decisions and solve problems
Benefits
Generous pay and benefits including a 401k and profit-sharing plan!
Company
Ellis & Badenhausen Orthopaedics
Ellis & Badenhausen Orthopaedics is dedicated to providing the Louisville community with the highest quality of orthopedic service.
Founded in 1969
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase