Imagine Pediatrics · 1 day ago
Director, Partner Success
United States
Full-time
Remote
Lead/Staff, Director/Executive
$160K/yr - $180K/yr
5+ years expImagine Pediatrics is a tech-enabled, pediatrician-led medical group reimagining care for children with special health care needs. The Director, Partner Success will drive client engagement and growth, managing key client partnerships to ensure client retention, satisfaction, and operational performance.
Child CareHospitalMedical
Responsibilities
Responsible for the growth, health, and success of Imagine Pediatrics client partnerships in a dedicated region
Lead development of a cross-company Strategic Account Plan for our key client partnerships that outlines strategic objectives, actions, and expected results
Build and maintain strong and lasting partner relationships and operate as the on-going point of contact for client partners
Track and manage contractual requirements to ensure deliverables and reporting are timely and accurate
Collaborate with the market teams to lead Joint Operating Committee meetings
Identify new growth opportunities in collaboration with business development
Partner with VP of Partner Success to build an oversight model to successfully manage multiple plans within a region at scale
Develop and deliver a roadmap of tools and processes required to support strong and scalable ongoing client delivery (e.g. Strategic Account Plans templates)
As the team grows, supervising manager and associate level team members
Drive resolution of client escalations; coordinate with internal resources to deliver for the team and client
Champion clients’ needs and represent their interests in critical issue resolution
Collaborate across the organization to ensure all deliverables and milestones are met with quality and excellence
Clearly communicate the progress of strategic initiatives, both internally and externally
Provide input to the product and solution development process as the 'voice of the customer'
Qualification
Required
A strong relationship builder, who is passionate about serving children and their families with medical complexity
Functional experience with client-facing teams and responsibility for driving business results
Must possess a 'commercial mindset' to help the company meet its high growth goals
Demonstrated ability/flexibility to work cross-functionally in a fast-growing company
Strong critical thinking and problem-solving skills
Successful track record of leading and scaling teams, and supporting growth within the team
Ability to make clear, strategic decisions quickly, while managing multiple priorities at once
Understanding of the healthcare ecosystem, with a specific focus on the nuances and intricacies of value-based care and Medicaid health plans
5+ years' experience in a client-facing/client success role, preferably with health plan clients
Willingness to travel (20-30%)
Benefits
Competitive medical, dental, and vision insurance
Healthcare and Dependent Care FSA; Company-funded HSA
401(k) with 4% match, vested 100% from day one
Employer-paid short and long-term disability
Life insurance at 1x annual salary
20 days PTO + 10 Company Holidays & 2 Floating Holidays
Paid new parent leave
Additional benefits to be detailed in offer
Company
Imagine Pediatrics
Imagine Pediatrics is a virtual healthcare service for children with complex medical conditions.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$104.62M2025-09-17Series B· $67M
2025-03-12Series A· $37.62M
Leadership Team
Meghan Haycraft
Co-Founder and SVP Clinical Product
Taylor Beery
Co-Founder, Chief Innovation and Administrative Officer
Recent News
Behavioral Health Business
2025-10-16
Morningstar.com
2025-10-15
Company data provided by crunchbase