Janko Hospitality ยท 2 months ago
Guest Service Representative
Lake Forest, IL
Full-time
Onsite
New Grad, Entry LevelJanko Hospitality is a boutique hotel company that emphasizes modern comfort and exceptional service. The Guest Services Representative is responsible for providing world-class service to guests, managing check-ins and check-outs, and ensuring overall guest satisfaction.
Business DevelopmentConsultingHospitality
Responsibilities
Greet and assist guests during check-in to ensure satisfaction with assigned rooms
Handle guest check-outs, ensuring accuracy of billing and resolving any issues promptly
Manage cash transactions and maintain accurate records
Answer inquiries, take reservations, and promote hotel services to increase occupancy
Address guest concerns promptly and courteously in person and over the phone
Operate telephone systems, assist with internal calls, and schedule wake-up calls
Maintain a friendly and professional demeanor at all times
Complete shift checklists to ensure thoroughness and accuracy
Process incoming mail, messages, and faxes promptly and efficiently
Maintain communication through the front desk log book and inform incoming shifts of any issues
Serve as a cashier and attend to market needs when required
Maintain a high standard of personal appearance and proper uniform within entire department
Greets guests, visitors and team members in a courteous and friendly manner
Assists guests and team members with anything that they may need
Performs other duties as assigned, requested, or deemed necessary by management
Be proficient and train all team members in Safety and Security Policies
Report any suspicious activity of guest, visitors or staff
Always maintains security for guests and property by keeping room doors locked
Write up Guest Incident reports as needed
Perform duties in accordance with Safety and Security Policies
Perform duties in accordance with OSHA and Blood Borne Pathogens regulations
Qualification
Required
High School Diploma, GED, or equivalent years of relevant work experience required
Previous customer service or hotel experience required, 'Hilton' Experience helpful
Friendly demeanor and excellent communication and customer service skills
Good organizational and prioritization skills
Physically and visually able to utilize a computer keyboard, printer, phones, and basic office supplies
Firm and simple grasping is an ongoing requirement for all aspects of work
Lifting of supplies occurs occasionally, usually not more than 25 lbs. but may be up to 50 lbs
Able to stand and walk for long periods of time through the work day
Reaching, pushing, pulling, twisting of body at the waist, and bending are required
Preferred
Prior computer experience using windows-based software preferred
Company
Janko Hospitality
Janko Hospitality is a business consulting firm that helps expansion using strategic acquisition, development, and third-party management.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Prince
Chief Executive Officer
Company data provided by crunchbase