Levin & Nalbandyan, LLP | LA Trial Lawyers · 3 months ago
Intakes Attorney
Los Angeles, CA
Full-time
Hybrid
Mid, Senior Level
3+ years expLevin & Nalbandyan, LLP is a prominent Los Angeles law firm committed to delivering exceptional legal services. They are seeking a licensed attorney to lead their Intake Department, focusing on establishing processes, enforcing KPIs, and ensuring exceptional client service through a sales-driven culture and operational excellence.
Law Practice
Responsibilities
Lead, mentor, and manage intake specialists and team leads
Develop and enforce KPIs around: Retainer sign-on-first-call rates, Missed call minimization, Qualified lead conversion, Call quality and SOP compliance
Ensure Team Leads conduct weekly 1:1s with intake specialists and monitor calls for quality; oversee effectiveness or implement AI QA tools
Coordinate and deliver bi-weekly sales training for intake staff on persuasion, empathy, objection handling, and retainer conversion
Optimize Salesforce/Litify, telephony, call routing, and AI QA solutions for intake efficiency
Monitor marketing lead sources and intake data to identify trends and ROI
Produce weekly/monthly reports on KPIs, performance, and source conversion
Maintain high client service standards — ensuring every caller experiences empathy, professionalism, and trust
Handle escalated calls and ensure legal sufficiency in case qualification
Regularly audit intake scripts, retainers, and processes for compliance and accuracy
Work closely with Marketing to optimize lead quality and conversion
Coordinate with Attorneys and Case Managers for smooth client onboarding and expectations
Provide intake performance updates and strategic recommendations to firm leadership
Oversee staffing, scheduling, and coverage to ensure minimal missed calls, including weekends/after-hours
Partner with HR to recruit, onboard, and retain top intake talent
Develop a scalable intake training and onboarding program
Qualification
Required
Juris Doctor (JD) and active license to practice law in California
Appetite to lead high-volume teams (20+ staff)
Excellent communication, empathy, and client service skills
Ability to foster a sales-driven culture in a legal setting
Preferred
3+ years of personal injury or plaintiff-side litigation experience
Benefits
401(k)
Dental insurance
Health insurance
Vision insurance
Data reimbursement
Optional Life insurance
Paid time off
Company
Levin & Nalbandyan, LLP | LA Trial Lawyers
Experienced & Award-Winning Los Angeles Attorneys Specializing in Personal Injury Matters, Employment Law and Workers’ Compensation Cases.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase