Meridian Cooperative · 2 months ago
Product Support Specialist II
Atlanta, GA
Full-time
Onsite
Mid Level
4+ years expMeridian Cooperative Inc is looking for a Product Support Specialist II to join their team, focusing on solving problems and helping customers succeed with innovative technology. In this role, you will serve as the first point of contact for customers, troubleshooting software issues and providing guidance to ensure they get the most value from the products.
AccountingBillingInformation TechnologyNon ProfitSoftware
Responsibilities
Serve as the first line of support for proprietary software and databases via phone, email, and chat
Troubleshoot and resolve product-related issues, escalating complex cases when needed
Guide users through corrective steps and train customers using webinars, online presentations, and other learning tools
Customize support solutions to fit unique customer needs and business processes
Collaborate cross-functionally with internal teams to improve product performance and user experience
Mentor Product Support Specialist I’s and share best practices across the team
Represent Meridian at conferences and networking events
Qualification
Required
4+ years in a technical support role
Bachelor's in Information Technology, Computer Science, or equivalent experience in a related field
Strong written & verbal communication
Ability to troubleshoot and support software applications
Proficiency with help desk software, CRM systems, and Microsoft Office Suite
Excellent problem-solving, time management, and customer service mindset
Flexibility, adaptability, and a solution-oriented approach
A passion for empowering customers through technology
Benefits
Outstanding Medical/Dental/Vision
Education/Training Reimbursement
On-Site Education Courses
Flexible Spending Account
Health/Wellness Reimbursement
Excellent Life and AD&D insurance
Paid Time Off: Eligible to begin accrual from date of hire; accrual amount based on years of service. Beginning accrual rate equivalent to 22 days per year. 9 holidays which include the day after Thanksgiving, and Christmas Eve. Up to 240 hours of PTO can roll over to the following year.
Volunteer Time: 8 hours per year
Retirement: Robust 401K. Following one year of eligible service, the Company contributes in two ways: (1) match of 100% of each dollar you contribute on the first five percent (5%) of eligible compensation, and (2) Employer basic contribution of 4% of base salary (with increases in basic contribution percentage based on years of service). Employees are 100% vested in Company funded contributions from the date they enter the plan.
Company
Meridian Cooperative
Meridian Cooperative is a not-for-profit cooperative, leader in the development of innovative utility software and technology solutions.
501-1000 employees
H1B Sponsorship
Meridian Cooperative has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (8)
2023 (7)
2022 (7)
2021 (2)
Funding
Current Stage
Late StageLeadership Team
Chris Haas
Chief Executive Officer
Heath Glass
Chief Technology Officer
Recent News
2022-04-21
Company data provided by crunchbase