Lanvera ยท 2 months ago
Application Support Engineer- Onsite
Coppell, TX
Full-time
Onsite
Mid Level
3+ years expLanvera is a leading CCM outsourcing and technology company specializing in secure customer communications. The Application Support Engineer is responsible for supporting custom-developed and third-party applications, troubleshooting complex system issues, and collaborating with various teams to ensure efficient application performance.
Information ServicesInformation Technology
Responsibilities
Proactively manage and resolve complex application issues, conducting thorough Root Cause Analysis (RCA) and ensuring solutions are sustainable
Identify and mitigate security vulnerabilities promptly
Work closely with other IT teams to expedite ticket resolution, emphasizing the automation of workflows through scripting
Manage installations, upgrades, configurations, and patching of third-party enterprise software
Enhance application monitoring and alerting systems to promptly identify and address issues, particularly those affecting clients
Document and create diagrams of complex application systems comprehensively
Utilize application-centric Key Performance Indicators (KPIs) to pinpoint inefficiencies, optimize processes, and support data-driven decisions
Innovate process improvements to minimize or eliminate high-frequency tickets
Engage in a diverse range of application-centric projects
Communicate clearly the status of issues and projects to stakeholders
Provide on-call support for production issues and perform periodic application maintenance and updates
Adhere strictly to disciplined Incident, Problem, and Change Management procedures
Make informed, data-driven decisions under pressure in a setting with competing priorities
Collaborate effectively in a team-oriented environment that is primarily onsite
Qualification
Required
Bachelor's Degree in Computer Science or equivalent experience
Strong technical proficiency; demonstrated analytical, reasoning, and problem-solving skills
Exceptional communication skills, adept in both verbal interactions and technical writing/diagramming
Highly focused on delivering an outstanding customer experience
3+ years of experience in supporting enterprise software applications
3+ years in supporting commercial software and IT operations, with direct DevOps involvement preferred
4+ years of comprehensive IT experience across applications or desktop support, cloud or hybrid environments, Windows or Linux server administration, networking, database querying, PowerShell scripting, or report design
In-depth knowledge of IT best practices to maintain high availability of business-critical applications
Highly motivated, self-directed, and committed to excellence; a continuous learner
Excellent organizational skills and process orientation
Capable of managing multiple priorities and assignments effectively
Ability to work autonomously and as part of a team
Preferred
IT certifications (e.g., CompTIA A+, MCSA, ITIL, MS Azure Fundamentals)
Skilled in writing SQL queries
In-depth experience with Windows and/or Linux Server administration
Proficiency in PowerShell or a similar scripting language
Comprehensive Office 365 experience
Benefits
Three weeks of PTO
Health Insurance
401K with dollar matching
Profit sharing
Long-term disability
Company
Lanvera
Lanvera is a world-class provider of end-to-end outsourcing solutions for transactional and business-critical communications.
51-200 employees
H1B Sponsorship
Lanvera has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (4)
2022 (2)
2021 (3)
2020 (2)
Funding
Current Stage
Growth StageLeadership Team
Jason Adams
Chief Technology Officer
Tom Simmons CPA
COO
Recent News
2022-05-12
2022-05-10
Company data provided by crunchbase