Perkins Coie · 3 months ago
Technology Service Analyst
Seattle, WA
Full-time
Hybrid
Mid Level
$72K/yr - $113K/yr
3+ years expPerkins Coie, recognized as one of Fortune’s '100 Best Companies to Work For', is seeking a skilled Technology Service Analyst to join their Service Desk team. In this role, you will provide top-notch support to users, manage IT assets, and assist with AV equipment while ensuring the technology infrastructure runs smoothly.
Information TechnologyInsuranceIntellectual PropertyLegalReal Estate
Responsibilities
Be the go‑to person for resolving user issues over the phone, through email, or face‑to‑face
You’ll quickly diagnose and fix problems, provide clear status updates on incident resolutions, and escalate complex issues as needed
You will also track all issues and troubleshooting efforts in our ticketing system and draft Knowledge Base articles to help our teams
Take charge of our IT assets, from deployment to end‑of‑life management
You’ll perform imaging and set up software and hardware for new hires, manage equipment disposal, and install, move, or change hardware to keep everything organized
While our Seattle office has a dedicated AV team, you will occasionally be asked to assist with setting up and troubleshooting AV equipment for meetings using tools like Microsoft Teams and Webex
Onboard new attorneys and business professionals and conduct IT training to empower all users
You’ll help identify training opportunities to help everyone work smarter, not harder
Keep everyone in the loop
You’ll provide regular status updates, coordinate with Tier 3 IT teams, and ensure office leadership is informed about trending issues
You will also monitor basic system functions to verify the health of our technology
Embrace the opportunity to travel to other offices to provide onsite support and collaborate on exciting projects
Qualification
Required
Solid knowledge of Microsoft Windows 10/11 and Microsoft Office 365 within a professional services organization
Knowledge and support experience for Apple MacBooks and macOS, as well as mobile devices (iOS and Android)
Experience with hardware deployment using tools like SCCM or Intune is required
3+ years of experience in a technical support role or equivalent knowledge of standard PC hardware and software
Exceptional communication and customer service skills, with the ability to effectively communicate with all levels of personnel and handle tricky situations with grace
Ability to quickly diagnose, organize, and prioritize competing deadlines and resolve issues, even under pressure
Self-motivated and can execute tasks and make decisions in a high-pressure environment
Eager to learn, adapt to changing technology, and stay ahead of the curve
Take initiative and thrive in a fast-paced environment
Preferred
Experience with ServiceNow
Certifications such as CompTIA A+, Network+, Security+, Microsoft Endpoint Administrator Associate, or ITIL are a plus
Benefits
An annual discretionary bonus
401(k) plan
Medical, dental, and vision insurance
Accrued paid time off starting at 20 days annually
Personal medical and parental leave
Up to ten paid holidays
Tuition reimbursement and paid sabbaticals
Family care benefits
Company
Perkins Coie
Perkins Coie is a law firm that specializes on corporate law, litigation, and real estate law.
1001-5000 employees
H1B Sponsorship
Perkins Coie has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
2022 (5)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
unknown2025-11-17Acquired
Leadership Team
David Delafield
CFO
Roger Wilkes
COO
Recent News
2026-01-09
bloomberglaw.com
2026-01-03
2025-12-24
Company data provided by crunchbase