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Businessolver · 9 hours ago

AVP of Client Services (Remote)

United States

Full-time

Remote

Senior Level, Lead/Staff

$90K/yr - $140K/yr

8+ years exp

Businessolver is a company that has been delivering market-changing benefits technology and services since 1998. The AVP of Client Services is responsible for ensuring a high-quality client experience by managing operational execution and client-related activities, while also collaborating with various teams to drive accountability and performance.

AccountingFinancial ServicesInformation Technology

Responsibilities

Partner with Project Management and Production Planning team members daily to review capacity, team deliverables and performance

Provide direction on documentation of work requests, participating in discussions to define and assign work to appropriate resources

Review and analyze performance on client health scorecard weekly, reviewing risk areas with team members as needed

Act as client escalation point for service delivery concerns to provide oversight and drive delivery of key initiatives, ensuring all items are documented and addressed

Provide operational performance reports to client leadership team, identifying successes, risks and needs weekly

Conduct regular strategy meetings with Customer Success team to review client activity, needs and performance

Lead daily stand-up meetings with team members to communicate business initiatives and review deliverables such as open cases, file activity and other related client maintenance tasks

Manage team members by conducting regular 1:1s, reviewing work, processes and other team member needs in order to ensure successful execution of assigned tasks

Conduct new team member training and support overall learning paths for all team members, aligning resources as needed

Ensure team is executing against Annual Enrollment related activities and proactively engage the clients and internal teams as needed on open items

Participate in sales finalist meetings and partner with the sales team on prospect visits and scope of services presentations

Engage in ongoing educational opportunities on product releases, updates and system functionality

Qualification

Benefit AdministrationClient Relationship ManagementProject ManagementHealth & Welfare BenefitsCommunication SkillsAnalytical SkillsTech SavvyProblem SolvingTeam ManagementContinuous Learning

Required

8+ years progressive experience working with brokers, carriers and clients in the Benefit Administration arena

Bachelor's Degree in Management, Communication or similar field preferred

Experience with Technology, Health & Welfare Benefits, Human Resources, or Health Care strongly preferred

Highly motivated, confident, energetic and must possess a positive attitude

Strong relationship management and project management expertise, analytical skills and the ability to engage and motivate multiple stakeholders across the organization

Excellent communication skills and the ability to apply these skills in either verbal or written form when interacting with various clients, company personnel, and team members

You must be a resourceful and creative problem solver – constructively working with team members to find solutions

Tech savvy – must have a comfort level with learning new technology and being able to communicate effectively when discussing with clients

Desire to learn about the newest cutting edge technology and passion for continuous learning

Availability to travel up to 15%

Benefits

This role is eligible to participate in the quarterly bonus incentive plan.

If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/