HealthEquity · 6 days ago
Conversational Designer
United States
Full-time
Remote
Mid Level
$100K/yr - $130K/yr
3+ years expHealthEquity is focused on empowering healthcare consumers to improve lives. They are seeking a highly collaborative and strategic Conversational Designer to create intuitive, human-centered experiences for their Intelligent Virtual Assistant and chat channels, enhancing self-service and customer satisfaction.
Financial ServicesHealth CarePayments
Responsibilities
Design clear, accessible, and effective conversational experiences across IVA and chat that enhance self-service, reduce friction, and improve customer satisfaction
Partner with cross-functional stakeholders—including CX, product, operations, and engineering—to ensure conversation designs align with business objectives and user needs
Define and optimize dialog flows, intents, utterances, prompts, and fallback paths to maximize automation success and minimize user frustration
Define voice and tone guidelines for automated interactions that reflect our brand while adapting to platform modality (voice vs. text)
Use data, transcripts, and user feedback to refine and optimize conversation flows
Create detailed conversation specs, scripts, prototypes, and documentation, considering accessibility and personalization
Participate in user testing and collaborate with research to validate conversational solutions
Monitor performance metrics (e.g., containment rate, escalation rate, CSAT) and use insights to drive continuous improvements
Qualification
Required
3+ years experience in conversation design, UX writing, or voice interface design
Proven knowledge of conversation principles, psychology, and accessibility standards in conversational interfaces
Hands-on experience designing for IVAs, chatbots, or other conversational platforms
Familiarity with natural language understanding (NLU), intent modeling, and dialog management
Excellent writing skills with a knack for clear, concise, and conversational language
Experience with dialog flow tools, conversation prototyping and mapping platforms
Experience creating personas and characters for conversational interfaces that resonate with target audiences
Experience working in a fast-paced environment and adapting to changing priorities
Passion for human-centered design and using technology to simplify complex interactions
Benefits
Medical, dental, and vision
HSA contribution and match
Dependent care FSA match
Uncapped paid time off
Paid parental leave
401(k) match
Personal and healthcare financial literacy programs
Ongoing education & tuition assistance
Gym and fitness reimbursement
Wellness program incentives
Company
HealthEquity
HealthEquity connects health and wealth by administering Health Savings Accounts (HSAs) and other consumer-directed benefits.
1001-5000 employees
H1B Sponsorship
HealthEquity has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (8)
2023 (31)
2022 (3)
2021 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$12.5M2014-07-31IPO
2011-09-09Private Equity· $12.5M
Leadership Team
James Lucania
Chief Financial Officer
Garett Kitch
Senior Vice President, Client Sales & Relationship Management
Recent News
2025-12-18
2025-12-04
2025-12-04
Company data provided by crunchbase