Apply on Employer Site

Admiral Security Services · 2 months ago

Account Manager - ADM Security Solutions

Mesquite, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

Admiral Security Services is a leading provider of security solutions, and they are seeking an Account Manager to oversee their security operations. The successful candidate will supervise a 24/7 security force and manage client relations to ensure operational excellence and customer satisfaction.

Security

Responsibilities

Lead by example to foster a culture of professionalism, integrity, and responsiveness

Supervise and support security officers across various shifts, ensuring adherence to post orders and operational protocols

Maintain comprehensive knowledge of the assigned property, including facilities, emergency procedures, contact lists, and special instructions

Take full ownership of the account, proactively managing client relations and ensuring satisfaction

Coordinate service delivery in collaboration with regional staff to meet and exceed client expectations

Serve as a brand ambassador for both the client and ADM Security Solutions, representing both with professionalism

Access control for guests, tenants and vendors

Enforcement of client and company policies and procedures

Observation and reporting of security concerns and safety hazards

Conduct routine foot patrols throughout the property

Reporting all pertinent issues and incidents to the operations manager, the client and other Admiral/ADM Department Managers as appropriate

Interaction with a variety of people including clients, tenants, visitors, public safety officials, employees, and the general public

Conduct on the job training for newly hired staff

Assure proper use, and maintenance of all equipment used at the site by assigned officers (keys/key cards, cell phones, radios, etc.)

Responsible for scheduling officers to ensure complete coverage

Conduct inspections of officers, appearances, licenses and uniforms

Review written reports and sign-in sheets to ensure clarity, completeness, accuracy, and legibility

Administer the appropriate level of disciplinary action to include proper documentation and performance improvement plans

Review Post Orders and make recommendations for changes to senior management

Report any major disciplinary problems or complaints of discrimination, sexual harassment, or unfair labor practices to ADM management immediately

Attend meetings with ADM management and the client to provide updates and coordinate events at the site

Perform other duties as assigned

Must be flexible as position is on call 24 hours a day, seven days a week

Must attend and successfully passed Admiral Leadership training

Must have at least 2 years of security supervisor experience or experience in a related field. A College degree may account for ½ of the experience qualification

Internal candidates must have an exemplary performance and attendance record with NO disciplines within a year of applying for this position

Exceptional customer service skills

Must be able to multitask

Must be proficient with Microsoft office products and be able to operate and maintain site specific security programs

Qualification

Security supervisionCustomer serviceMicrosoft OfficeSecurity programsMultitaskingLeadership