Apply on Employer Site

Penn Medicine, University of Pennsylvania Health System · 2 months ago

Contact Lens Coordinator - Ophth Clinical Support SEI

Philadelphia, PA

Full-time

Onsite

New Grad, Entry Level

Penn Medicine is dedicated to providing high-quality patient care and innovative research. The Contact Lens Coordinator will oversee all aspects of contact lens ordering and insurance requirements, ensuring exceptional service to patients and supporting clinical staff.

BiotechnologyEducationHealth CareMedicalTraining

Responsibilities

Learns and understands patient/customer needs and expectations, then provides best possible solution(s)

Anticipates probable patient/customer physical and emotional needs

Learns each individual patient/customer needs and does the best possible job of satisfying those needs

Facilitates and delivers patient/customer service seamlessly across system boundaries

Ensures patient/customer and family safety and security

Modifies interactions to accommodate the diverse needs of patient/customer and family

Monitors wait times and keeps patient/customer informed

Ensures patient/customer and family confidentiality and respect

Provides the best possible solutions, responsive to each patient/customer’s needs and concerns

Cares for patients in age groups from infants to geriatrics, with a majority of the patients in the 40+ age range

Completes online contact lens prescription verifications

Manages the contact lens inbox in EPIC, triages messages, and initiates calls to the appropriate person in a timely manner

Completes documentation and verifies and inputs contact lens prescriptions

Processes contact lens orders and re-orders as needed

Schedules patients for their contact lens dispense, insertion and removal trainings, and follow-up appointments

Maintains excellent communication with patients regarding appointments, lens orders and delivery. Makes every attempt to meet patient’s expectations in all areas of their expertise

Monitors and tracks contact lens orders ensuring packages are accounted for

Manages all vendor invoices in a timely manner and submits them to Scheie accounting staff for payment

Responsible for the management of stock diagnostic inventory

Develops and maintains computerized referring provider database for contact lens service

Provides in person financial counseling to patients on specialty contact lens days. Reviews potential costs and has patients sign the 'patient agreement form'

Identifies and resolves payment issues at the time of service

Identifies the need for and obtains the appropriate referrals or pre-authorization for appointments and products

Maintains basic knowledge of all managed care plans with which UPHS participates

Reminds patients to bring insurance cards, co-payment and any other forms/information to their appointment

Assesses insurance coverage and notifies self-pay patients of responsibility for payment at time of service and understands who to transition to for financial counseling

Reviews documentation, vision forms and encounter forms for accuracy and completeness and identifies errors for provider correction

Manages errors and edits reports for contact lens service (e.g. Missing Charge Report and Edit Reports)

Collects payment for services and secures payment in cash drawer

Processes credit card transactions at the close of business

If the patient presents to check-in without a referral, takes the necessary action to obtain the referral; interacts effectively with patients to explain their rights and responsibilities

Resolves simple patient billing problems

Performs insurance verification according to UPHS guidelines

Responsible for resolving complex billing questions for patients and insurance carriers

Performs pre-authorizations and pre-certifications

Acts as a resource for the rest of the department

Determines and documents special patient needs in the comment field as appropriate

Informs the patient to bring any records pertinent to the reason for the visit

Assists patients by directing them to the appropriate location for service

Assesses status and informs the patient/family of appointment delays/changes

Explains check-in and checkout procedures to patients

Ensures accuracy of appointment status e.g. pending, no show

Monitors and responds to patient messages

Schedules contact lens appointments

Reports any problems to the immediate manager

Notifies the clinical staff that the patient is ready for his/her appointment

Assumes responsibility for the patient while in the waiting room

At checkout reviews the encounter form for completeness

Utilizes process to triage issues, which can be solved by themselves and that need to be triaged to a contact lens provider, ophthalmology technician, optometrist or ophthalmologist either immediately or within a specific period of time

Collaborate with physicians, administration and other staff to achieve desired patient outcomes, solve problems and improve processes

Proactively enlists and provides support to continuously improve quality patient care and customer satisfaction. Works with other supervisors and staff to assign resources across practice as needed

Responsible for the assessment of all equipment and maintenance of clinical equipment to maintain working order for patient care

Works directly with Clinical Engineering for preventative maintenance and repair of equipment

Maintains supply stock levels for all rooms as needed for daily operations

Prepares all supply orders for manager signature

Answers phone and takes messages according to UPHS standards

Solves issues as appropriate for job performance

Maintains predetermined departmental standards of phone activity and measurements

Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

Other duties as assigned to support the unit, department, entity, and health system organization

Qualification

Certified Ophthalmic AssistantContact lens managementInsurance verificationPatient financial counselingEffective communicationProblem-solving mindsetOrganizational skillsDetail-oriented

Required

High School Diploma (Required)

Preferred

Certified Ophthalmic Assistant (COA) (Preferred)

Benefits

Comprehensive compensation and benefits program

Prepaid tuition assistance programs

Company

Penn Medicine, University of Pennsylvania Health System

Glassdoor3.9

Penn Medicine is a world leader in academic medicine, setting the standard for cutting-edge research, compassionate patient care, and the education of future health care professionals.

Founded in 1765