Boingo Wireless · 4 hours ago
Director Account Management
Atlanta, GA
Full-time
Onsite
Director/Executive
7+ years expBoingo Wireless is seeking a high-performing Director Account Manager who will be responsible for cultivating, retaining, and growing a portfolio of high-value client accounts. This strategic leadership role focuses on ensuring customer satisfaction and maintaining strong relationships for long-term partnerships.
SoftwareTelecommunicationsWireless
Responsibilities
Act as an individual contributor to Lead and own the complete lifecycle of the client relationship, from onboarding and ongoing satisfaction to strategic growth. The performance goal for this role is 100% account retention
Actively manage the account to secure renewals and identify and execute on new business and upsell opportunities
Serve as a strong, credible internal voice of the customer, advocating for their needs and successfully navigating internal complexities to get things done
Develop and maintain highly effective relationships with executives and key stakeholders, working collaboratively to align company strategy with account success
Be a skilled negotiator and problem-solver, with the ability to lead tough conversations and work through complex issues to ensure positive outcomes
Act as the primary liaison between the client and internal teams, including engineering, product, and operations, ensuring a cohesive and unified approach to service delivery
Regularly communicate and present venue performance to company leadership and key stakeholders, providing insights that inform strategic decisions
This role requires in-person client engagement, demanding a significant amount of on-site interaction. Travel as much as needed to customer locations, industry conferences, and events
Qualification
Required
A minimum of 7+ years of account management experience in telecommunications
Experience with accounts valued at over $1M per year is required
Proven ability to develop and execute account strategies that drive growth, improve customer satisfaction, and align with business objectives
Exceptional communication and presentation skills, with a demonstrated ability to build trust and navigate difficult conversations with candor and professionalism
A solid understanding of the wireless and telecommunications industry
Proven track record of achieving and exceeding performance goals, with a focus on retention and growth
Strong ability to lead and motivate cross-functional teams to achieve shared goals
Willingness and ability to travel up to 50% or as required to meet customer needs
Proficiency with Salesforce, Microsoft Office Suite, and project management tools
Bachelor's degree required
Preferred
Proven experience in account management, program management, or consulting is a plus
Experience working with aviation representatives, in sports and entertainment at the collegiate or professional level, and with governmental relations in large cities is highly desirable
Benefits
Health
Dental
Vision
401(k) match
Unlimited vacation
12 weeks paid parental leave
And more
Company
Boingo Wireless
Boingo Wireless is a company providing mobile internet through Wi-Fi networks globally.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$140MKey Investors
Mitsui Global Investment
2014-12-01Post Ipo Debt· $50M
2011-05-04IPO
2006-08-16Series C· $65M
Leadership Team
David Hagan
Former Chairman and CEO
Mike Finley
CEO
Recent News
Sports Business Journal
2026-01-16
2026-01-16
Company data provided by crunchbase