American Credit Acceptance · 2 months ago
Sr. Director of Loss Mitigation Innovation and Operations
Spartanburg, SC
Full-time
Onsite
Director/Executive
10+ years expAmerican Credit Acceptance is seeking a dynamic Sr. Director of Servicing Innovation and Operations to lead the operational management and transformation of loss mitigation and recovery strategies. This role is responsible for driving innovation through technology and AI solutions, process enhancements, and advanced training programs to optimize performance while ensuring compliance with regulations.
FinanceFinancial Services
Responsibilities
Responsibility of a loss mitigation and recoveries staff to mitigate losses and maximize recoveries for ACA
Manage the communications with internal management and external clients
Evaluate and make recommendations related to organizational structure, talent assessment, staff reductions/expansions, process flows and technology needs
Managing and performing updates to the loss mitigation and recoveries systems and other department technology as required
Oversee budgetary responsibilities and drive process improvement initiatives for efficiency and effectiveness
Collaborate with leadership to identify and resolve operational challenges within loss mitigation functions
Guiding the generation of loss mitigation, recoveries, and production reports for the Servicing Department
Make employment decisions, set performance standards, and conduct regular performance evaluations
Other tasks as assigned
Qualification
Required
10+ years of experience in auto loan or financial servicing
5+ years of experience in collections or recoveries
5+ years of experience with people management and leadership
Bachelor's Degree in a field related to industry or equivalent experience
Proficient in Microsoft Windows (Word and Excel)
Excellent written and verbal communication
Ability to use logic and reasoning skills
Ability to exhibit leadership qualities
Have understanding of budget preparation
Previous Audit and Compliance experience
Preferred
MSP/CMS technical knowledge preferred
Company
American Credit Acceptance
American Credit Acceptance is an emerging credit consumer auto finance company providing financial solutions from coast-to-coast.
Founded in 2007Spartanburg, South Carolina, USA
1001-5000 employees
H1B Sponsorship
American Credit Acceptance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (21)
2023 (20)
2022 (23)
2021 (108)
2020 (24)
Funding
Current Stage
Late StageLeadership Team
Jason Bynum
Chief Executive Officer
Amardeep Singh
President, Spartan Financial Partners
Recent News
Morningstar.com
2025-10-03
Business Wire
2025-07-15
Business Wire
2025-05-06
Company data provided by crunchbase