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HUB International · 3 months ago

Client Service Director - Commercial Lines

Los Angeles, CA

Full-time

Hybrid

Director/Executive

$150K/yr - $190K/yr

7+ years exp

HUB International is a leading insurance brokerage firm with over 530 offices across North America. They are seeking a Client Service Director to provide service oversight for High Performing Teams, ensuring effective client retention and team member engagement while driving continuous improvement and operational efficiency.

Financial ServicesInsuranceInsurTechRisk Management

Responsibilities

Ensure the High Performing Teams (HPTs) are effective and hit desired long-term outcomes such as maintaining and improving client retention, team member retention and engagement, and organic growth levers (such as account rounding, cross-sell, and more)

Manage, support, and coach team members to ensure they are performing effectively in their current roles while also ensuring they develop and grow in their broader career at HUB

Utilize data analytics capabilities to identify and understand any root cause issues that are getting in the way of financial health of the accounts and/or books of business

Partner with the Commercial Lines Practice Leader to ensure book sizes are optimized across the teams

Cultivate and sustain strategic relationships with insurance carrier partners, serving as a trusted advisor and value-added collaborator to advance mutual goals and long-term partnerships

Provide Commercial Lines Insurance and Client Service thought leadership to the broader team, and also directly on select accounts

Ensure HUB SoCal is building the next generation of top insurance professionals (via recruiting, onboarding, and talent brand engagement)

Be operationally efficient and drive continuous improvement – from a desk management, technology, and broader productivity perspective

As a key member of HUB SoCal's management team – participate in various management and leadership meetings

Qualification

Client Experience LeadershipBusiness AcumenFinancial AcumenTeam ManagementOperational EfficiencyAnalytical ThinkingChange ManagementDigital EnablementProject ManagementCulture of Belonging LeadershipInsurance Brokerage ExperienceMicrosoft OfficeEPICIndustry DesignationEmotional IntelligenceLeadership Experience