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Transportation Insight · 2 months ago

Account Manager, Client Services

United States

Full-time

Remote

Mid Level

3+ years exp

Transportation Insight is a logistics consulting company seeking an Account Manager in Client Services. The primary objective of the Account Manager is to provide clients with analytical and relationship management support, ensuring that their needs align with the company's products and services.

LogisticsSupply Chain ManagementTransportation

Responsibilities

Review and analyze client data weekly for trends, issues and additional opportunities for freight cost savings

Review open client requests. Check status and ensure progress towards request closure and client satisfaction. Review carrier performance, as well as, an assigned client’s satisfaction with carrier performance

Interdepartmental Communication at all levels both internally & externally for process improvements & client requests

Conduct monthly client reviews. Review company tools and services available to assigned clients

The document which tools are being utilized, the client’s satisfaction with the tools and demonstrate newer tools that the client may not be utilizing, where applicable

Attempt to engage the client on new services (organic revenue growth) and/or offer additional cost savings opportunities through cost analysis, if applicable

Create case studies highlighting the client's use of Transportation Insight’s products/services for marketing and retention purposes

Cost minimization: Review opportunities for an assigned client to transition to more cost attractive solutions, as well as, investigate additional ways in which a client may reduce their operational cost (while maintaining an equivalent or higher level of service)

Provide training and direction to Logistics Analyst personnel

Qualification

Client relationship managementTransportation knowledgeData analysisMicrosoft applicationsReasoning abilityLanguage skillsDetail orientedSelf-starterWork ethic

Required

Bachelor's degree required

Direct and external industry experience minimum 3-5 years

Language and Mathematical Skills

Reasoning ability

Detail oriented

Self-starter

Strong work ethic

Ability to manage relationships with the assigned client's personnel and be empathetic to the client's needs while still managing to achieve excellent performance

Detailed knowledge of transportation

Ability to execute Microsoft application