Forward Networks, Inc. · 2 months ago
Customer Success Engineer
Texas, United States
Full-time
Onsite
Senior Level
$165K/yr - $190K/yr
5+ years expForward Networks, Inc. is transforming how complex networks are managed and secured, providing innovative solutions for major clients like Goldman Sachs and IBM. The Customer Success Engineer will deliver post-sales technical leadership, ensuring successful adoption of Forward Networks technologies and collaborating with various internal teams.
ComputerInformation TechnologyNetwork SecuritySoftware
Responsibilities
Providing advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies
Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
Walking customers through the various stages of adoption with Forward Networks Platform
Working directly with our internal Product Management, Engineering, Sales and Marketing teams
Some travel to customer locations
Qualification
Required
B.S. Computer Science or equivalent educational experience
5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies
Strong understanding of Networking and Security fundamentals
Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.)
Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills
Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems
Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
Preferred
One or more of the following certificates: CCIE, JNCIE or VCDX
Experience in working for a startup company
Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc)
Benefits
Stock
Company
Forward Networks, Inc.
The future of network operations is network modeling.
201-500 employees
H1B Sponsorship
Forward Networks, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (7)
2023 (3)
2022 (3)
2021 (2)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$112.15MKey Investors
MSD PartnersGoldman SachsThreshold
2023-01-24Series D· $50M
2019-10-08Series C· $35M
2017-08-23Series B· $16M
Leadership Team
David Erickson
CEO
Brandon Heller
Co-Founder / CTO
Recent News
SiliconANGLE
2025-11-28
Company data provided by crunchbase