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21st Mortgage Corporation · 2 months ago

Direct Credit Assistant

Knoxville, TN

Full-time

Onsite

New Grad, Entry Level

21st Mortgage Corporation is a full-time employer seeking a Direct Credit Assistant. The role involves answering calls for the Direct Lending Department, assisting with application questions, and ensuring the accuracy of loan applications while providing excellent customer service.

FinanceFinancial ServicesMortgage

Growth Opportunities

Responsibilities

Responsible for answering incoming calls for the Direct Lending Department and assisting with any questions callers may have regarding the application process

Enter new loan applications into TITAN and verify applications for accuracy

Calculate Loan Estimate Fees for Land Home deals, pull NADA valuations and order appraisals, when necessary

Provide excellent customer service to customers at all times

Qualification

TITANLoan Estimate FeesNADA valuationsCustomer serviceData entryProfessional phone etiquetteMulti-taskingAttention to detailOrganizational skills

Required

Responsible for answering incoming calls for the Direct Lending Department and assisting with any questions callers may have regarding the application process

Enter new loan applications into TITAN and verify applications for accuracy

Calculate Loan Estimate Fees for Land Home deals, pull NADA valuations and order appraisals, when necessary

Provide excellent customer service to customers at all times

Must be a detail oriented and an organized individual

Ability to multi-task while maintaining attention to detail and accuracy of data entry

Professional phone etiquette