Insulet Corporation · 1 day ago
Sr. Supplier Quality Engineer, B2B Customer Liaison (Onsite - Acton, MA)
Acton, MA
Full-time
Onsite
Mid, Senior Level
$90K/yr - $135K/yr
5+ years expInsulet Corporation is an innovative medical device company dedicated to simplifying life for people with diabetes. The role of Sr. Supplier Quality Engineer, B2B Customer Liaison focuses on ensuring customer satisfaction and quality management by acting as the primary contact between Insulet and its B2B customers, managing complaints, and collaborating with various teams to resolve product issues.
Health CareMedicalMedical Device
Responsibilities
Act as the primary Quality contact between Insulet and external B2B customers
Ensure appropriate intake, investigation, documentation, and escalation of B2B customer complaints, nonconformances, deviations, and product quality feedback
Actively manage and resolve B2B customer escalations related to product quality, ensuring timely and effective communication and resolution
Collaborate cross-functionally with B2B Customer Project Teams, Quality Assurance, Regulatory Affairs, Supplier Quality, and Engineering to resolve product issues
Coordinate B2B customer approvals for design and manufacturing changes impacting devices
Review and evaluate change notifications, ensuring timely support to B2B customer impact assessments and alignment with quality and regulatory requirements
Contribute to risk assessments and mitigation strategies for B2B customer-facing quality issues and product changes
Drive timely follow-up and closure of B2B customer-related CAPAs by working with global manufacturing sites, internal teams, and external suppliers
Maintain complaint files in compliance with internal procedures and external regulations (e.g., ISO 13485, FDA 21 CFR Part 820)
Support internal and external audits with accurate records and summaries of complaint handling activities
Lead or support internal projects involving B2B customer-specific devices
Capture and integrate Voice of Customer insights into quality processes and product lifecycle improvements
Develop and maintain processes for B2B customer-impacted change management and investigations
Analyze complaint data to identify trends and contribute to quality improvement initiatives
Support the development and maintenance of quality agreements with B2B customers ensuring alignment with regulatory and business requirements
Ensure all communications adhere to company policies, regulatory standards, and ethical practices
Schedule, prep, and lead periodic Quality reviews with B2B customers
Other duties as assigned
Qualification
Required
Bachelor's degree in Engineering, Life Sciences, or a related field
Minimum of 5 years of experience in medical device customer service or quality support
Strong understanding of QMS systems, complaint handling, and regulatory frameworks
Exceptional organizational skills and attention to detail
Excellent written and verbal communication abilities
Professional handling of confidential and sensitive information
Proficiency in analyzing quality data and generating actionable insights through dashboards or reports
Demonstrates agility and responsiveness to evolving B2B customer needs and quality challenges
Effectively influences cross-functional teams and B2B partners to drive resolution and improvements
Demonstrates a strong customer-centric mindset, advocating for B2B customer needs
Builds strong cross-functional partnerships across Engineering, Operations, and Account Management
Communicates clearly, concisely, and persuasively across all organizational levels
Possess exceptional skill in handling competing priorities and requirements, especially with external entities
Adept at driving consensus and action, culminating in clear communication
Benefits
Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
And additional employee wellness programs
Company
Insulet Corporation
Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform.
1001-5000 employees
H1B Sponsorship
Insulet Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (58)
2024 (43)
2023 (19)
2022 (33)
2021 (41)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$629.5MKey Investors
DeerfieldOrbiMedAlta Partners
2025-03-18Post Ipo Debt· $450M
2009-03-16Post Ipo Debt· $60M
2007-05-15IPO
Leadership Team
Ashley McEvoy
President & Chief Executive Officer
Ana Maria Chadwick
Chief Financial Officer
Recent News
2025-12-20
2025-12-17
Company data provided by crunchbase