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Blue Cross Blue Shield of Arizona · 2 months ago

Patient Experience Coordinator - Deer Valley (Mandarin bilingual Preferred) (Onsite)

Prosano Deer Valley 19810 North 7th Avenue Phoenix, AZ 85027

Full-time

Onsite

New Grad, Entry Level

Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, aims to deliver affordable, convenient, and personalized care. The Patient Experience Coordinator will ensure smooth clinic operations and provide exceptional patient care.

Financial ServicesHealth CareHealth InsuranceInsurance

No H1B

U.S. Citizen Only

Responsibilities

Welcome patients and conduct check-in with required forms

Work in partnership with Prosano leadership to provide seamless and integrated service to our patients

Lead the scheduling and patient visit coordination functions within the practice management system

Ensure our patients are always delighted with the level of care they receive

Act as an ambassador in the local community by nurturing relationships with other healthcare providers, social/community organizations, and marketing partners

Perform other duties as assigned

Working hours may include extended hours

This position requires 100% on-site work at the care center location and may also involve movement between clinics as needed

Qualification

Patient-facing experienceCustomer service skillsMedical Assistant CertificationBasic Life Saving CertificationProficient PC skillsFlexible attitudeImpeccable judgmentProactive working styleAdaptable working styleCommunication skills

Required

Experience in a patient-facing or customer-facing position

Excellent patient or customer service and communication skills

A flexible and positive attitude

A proactive and adaptable working style; able to cover tasks as they arise

Impeccable judgment

Proficient PC skills

High school diploma or GED required

A Basic Life Saving (BLS) Certification required

An active Arizona fingerprint clearance card

Proof of vaccination - Prosano Health Solutions employees will need to comply with center vaccination requirements and provide full proof of vaccination status as part of the pre-employment screening process