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Altorfer Cat · 2 months ago

Journey Technician - Rental

Joliet, IL

Full-time

Onsite

Mid, Senior Level

$51.55/hr - $51.55/hr

5+ years exp

Altorfer Cat is a family-owned company that has been in business since 1957, focusing on the success of its employees. The Journey Technician - Rental role involves performing service repairs and maintenance on heavy equipment while ensuring high customer satisfaction and effective communication throughout the process.

ConstructionMachinery ManufacturingManufacturing

Responsibilities

Ability to properly and completely fill out all service reports, inspection checklists and timecards within department guidelines

Completes all paperwork before moving on to next job; communicates extra time needed to complete tasks to dispatcher

Ability to use SIS, ET, parts and service manuals

Properly segment jobs and order parts accordingly

Return unneeded parts immediately upon job completion, complete all necessary warranty documentation and send completed follow up forms on a timely basis

Effectively communicate job status to customers and office personnel

Works in an efficient and timely manner

Capable of in-depth electrical, hydraulic and power train related troubleshooting using prescribed tool, guidelines and documentation

Maintain Altorfer supplied tooling and equipment, including personal tooling

Technician may be required to orchestrate special parts arrangements to ensure that downtime is reduced as much as possible

Perform mechanical work relating to the business of the department

Keep current with industry standards

Maintain a high level of customer satisfaction, with excellent work ethic, neat appearance and good communication skills. Take full ownership of job

Use safe working practices

Redos or excessive labor do not exceed 2% of total labor hours worked and no cases occur where the customer or company’s equipment is damaged due to mechanic’s neglect or abuse

Qualification

Heavy Equipment experienceElectrical troubleshootingHydraulic troubleshootingMechanical repairsSISET usageExcel proficiencyMS Word knowledgeCommunication skillsOrganizational skillsTechnical report writing

Required

High School Diploma or equivalent

Five years Heavy Equipment experience

Proficient with Excel and email

Ability to properly and completely fill out all service reports, inspection checklists and timecards within department guidelines

Completes all paperwork before moving on to next job; communicates extra time needed to complete tasks to dispatcher

Ability to use SIS, ET, parts and service manuals

Properly segment jobs and order parts accordingly

Return unneeded parts immediately upon job completion, complete all necessary warranty documentation and send completed follow up forms on a timely basis

Effectively communicate job status to customers and office personnel

Works in an efficient and timely manner

Capable of in-depth electrical, hydraulic and power train related troubleshooting using prescribed tool, guidelines and documentation

Maintain Altorfer supplied tooling and equipment, including personal tooling

Technician may be required to orchestrate special parts arrangements to ensure that downtime is reduced as much as possible

Perform mechanical work relating to the business of the department

Keep current with industry standards

Maintain a high level of customer satisfaction, with excellent work ethic, neat appearance and good communication skills

Take full ownership of job

Use safe working practices

Redos or excessive labor do not exceed 2% of total labor hours worked and no cases occur where the customer or company's equipment is damaged due to mechanic's neglect or abuse

Ability to perform high quality repairs, in an efficient fashion, and maintain a clean working environment while working in the field

Must be able to work independently

Ability to use resources for information (when written documentation is not available)

Has good decision making practices and ability to follow directions

Demonstrates effective communication ability, representing Altorfer's professional image to customers and office personnel

Must have good organizational skills and ability to write technical reports

Must have intermediate keyboarding skills with a basic knowledge of Office software, preferably MS Word