AAA Auto Club Enterprises · 2 months ago
Automotive Services Specialist
Costa Mesa, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$68K/yr - $90K/yr
10+ years expAAA Auto Club Enterprises is the largest federation of AAA clubs in the nation, seeking an Automotive Services Specialist to expand and maintain their network of Approved Auto Repair facilities. This role involves developing strategic relationships with automotive repair partners and ensuring compliance with club standards through inspections and consultations.
Insurance
Responsibilities
Performing onsite inspections and evaluations of Approved Auto Repair (AAR) facilities to ensure compliance with Club Standards and Criteria, contractual obligations, and expectations
Leading Owners, General Managers, Service Managers, and technical staff of AAR facilities on implementation of policies and procedures that ensure high quality, as well as accurate and complete diagnosis and repair of Members’ vehicles in compliance with American Automobile Association (AAA) Standards
Collecting past due annual fees owed by AAR facilities
Investigating and resolving issues between members and AAR facilities regarding accuracy of diagnosis, repair quality, cost of repairs, authorization, etc
Planning, executing, selling, and closing leads to complete the sales cycle at prospective facilities (applicant identification and processing); contracting new facilities in accordance with company standards to grow and maintain our existing network of automotive repair locations
Networking to develop, grow, and maintain industry relationships that will open the door to future leads and ensure retention of existing relationships
Providing expert automotive consultation to Club members, AAR facilities, and other Club departments
Monitoring and identifying facility program compliance and addressing any outstanding issues
Training Club employees and AAR facility staff on the importance of AAR referrals and proper use of club technology for referrals, tow-in notifications, proprietary club software, etc
Collaborating with facility management on marketing and co-branding of facilities
Assisting with other duties and responsibilities as assigned or required
Qualification
Required
10 years comprehensive, hands-on experience in the automobile repair industry
Automotive Service Excellence (ASE) 'Master Automobile Technician' Certification and C1 Automotive Service Consultant required
Valid Driver License, acceptable Department of Motor Vehicle record, and minimum limits of automobile liability insurance required
Familiarity with Mitchell1 and All Data estimating and repair software
Proficiency in using Tablet PC/laptop and mobile operating systems and applications, including Microsoft Office
Excellent communication skills, both written and oral
Preferred
Account ownership experience with responsibility over initiating and completing the sales cycle preferred
Benefits
Health coverage for medical, dental, vision
401(K) saving plan with company match AND Pension
Tuition assistance
PTO for community volunteer programs
Wellness program
Employee discounts
Company
AAA Auto Club Enterprises
AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Simpson
Senior Vice President and Chief Information & Technology Officer
Suzanne Wisdom
Senior Vice President & Chief Marketing Officer
Company data provided by crunchbase