NEOGOV · 2 months ago
Journey Level Utilities System Operator
Palo Alto, CA
Full-time
Onsite
Mid Level
$185K/yr - $226K/yr
3+ years expNEOGOV is seeking a Journey-Level Utilities System Operator to join the City of Palo Alto's Utilities Operations Team. This role is essential for ensuring the continuous and reliable delivery of electric, water, and gas services, involving monitoring system performance and managing service restoration during outages or emergencies.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Coordinate switching activities on transmission and distribution lines and substations with City personnel, customers, and power suppliers
Issue switching orders and clearances in accordance with established operating procedures
Direct personnel and equipment to restore service safely and efficiently during outages or emergencies
Monitor electric, water, and gas systems using SCADA, meters, and other operational equipment
Maintain detailed system logs, outage records, and mapping data (GIS and wall maps)
Communicate clearly with crews, customers, and other utilities to ensure coordinated action
Provide training on switching, dispatching, and emergency response procedures
Qualification
Required
Journey-level experience in electric distribution system operations
Completion of a recognized apprenticeship or equivalent training program
Strong foundation in electrical theory, voltage regulation, and safety practices
Experience operating SCADA systems for real-time monitoring and control
Knowledge of protective relays and system coordination
Proficiency with Microsoft Office and SAP (or similar enterprise systems)
Effective communication and teamwork skills
Commitment to reliability, operational excellence, and customer service
Availability to work 12-hour rotating shifts in a 24/7 environment
Graduation from high school
Three (3) years of journey-level experience with an electric utility as a System Operator, or performing substation maintenance, overhead/underground line work, or related distribution maintenance; or five (5) years of electric utility experience requiring knowledge of transmission and distribution systems, equipment, and operation
Completion of a recognized apprenticeship and attainment of journey-level status
Willingness to work rotating shifts, including nights, weekends, and holidays
Freedom from color blindness and normal hearing
Possession of a valid California Driver's License and satisfactory driving record
Ability to work outside of regular hours for emergency or additional assignments
Preferred
Completion of a System Dispatch Training Program is desirable
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase