Oracle · 3 months ago
Senior Support Engineer 1 - Oracle Exadata Cloud Services
United States
Full-time
Remote
Senior Level
6+ years expOracle is a leading technology company, and they are seeking a Senior Support Engineer 1 to tackle complex customer challenges using Automation and AI tools. The role involves developing automated tools, providing expert troubleshooting, and ensuring high levels of customer satisfaction while working directly with clients.
Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware
No H1B
U.S. Citizen Only
Responsibilities
Balance proactive problem avoidance, automation and knowledge creation with reactive troubleshooting to ensure the highest levels of customer satisfaction
Serve as a primary point of contact for customer inquiries, both technical and non-technical, providing expert troubleshooting, problem resolution, and strategic advice
Deliver deep technical expertise on Oracle Exadata Cloud Services (ExaCC / ExaCS) implementations and administration
Collaborate with customers through remote and on-site engagements, providing guidance that improves performance, stability, and scalability
Partner with internal teams, mentoring colleagues, and contributing to Oracle’s growing knowledge base to drive innovation and continuous improvement
Document solutions, identify and implement automation opportunities and train AI Models to find solutions faster
Qualification
Required
7+ years with Oracle Core products or 8+ years with Applications products
Hands-on experience with Exadata implementations and large-scale database management systems, including setup, configuration and patching of systems
Familiarity with OEDA deployment tools
Expert-level, hands-on leadership of Exadata implementations and large database management systems
Deep experience operating large-scale Oracle database environments (multi-terabyte/petabyte), including performance engineering, automation, observability, backup/recovery, and zero-downtime upgrades
Hands-on experience with Oracle Cloud Infrastructure and other hyperscalers in the cloud
This should include Cloud Tooling and agent knowledge
Understanding of the Cloud architecture and roles/responsibilities for co-managed services
Familiarity with various migration strategies for moving to the cloud – i.e. ZDM (Zero Downtime Migration), Oracle GoldenGate, DataGuard, or IMPDP
Expert level knowledge of ASM and RAC architectures, clustering technologies, and Oracle database features
In-Depth knowledge of Clustering Technologies (Oracle Clusterware/Grid Infrastructure)
Experience with end-to-end Database Performance tuning, patching and maintenance and backup and recovery strategies
Proficiency in Unix, Linux, and/or Windows operating systems
Programming and troubleshooting skills in C, C++, Java, Python, Apex etc. (additional scripting/automation experience is a plus)
Hardware debugging and Oracle diagnostic tool expertise, including tools such as Autonomous Health Framework and DBaasDiag
A Bachelor's degree in Computer Science, MIS, Engineering, or related field (or equivalent professional/technical experience)
U.S. Citizens eligibility due to client requirements
Applicants are required to read, write, and speak English
Company
Oracle
Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$25.75BKey Investors
Sequoia Capital
2025-09-24Post Ipo Debt· $18B
2025-02-03Post Ipo Debt· $7.75B
1986-03-12IPO
Leadership Team
Esteban Rubens
Healthcare Field CTO
G
Gerard Warrens
Field CTO, Business Strategy and Transformative Technologies
Recent News
2026-01-07
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