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Marriott International · 2 months ago

Customer Service Specialist - FRONT DESK AGENT

Modesto, CA

Full-time

Onsite

Entry Level

$16.50/hr - $17.50/hr

1+ years exp

Marriott International is seeking a dedicated and personable Front Desk Agent to join their team in providing exceptional guest experiences at their hotel. The ideal candidate will manage check-ins and check-outs, address guest inquiries, and ensure a welcoming atmosphere, requiring strong customer service skills and attention to detail.

Customer ServiceHospitalityHotelTravel

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Greet guests upon arrival with a warm and friendly demeanor

Manage the check-in and check-out processes efficiently

Handle guest inquiries and provide information about hotel services and local attractions

Maintain accurate records of guest information and reservations using hotel management software

Operate phone systems to manage incoming calls and relay messages as needed

Assist with night audits as required, ensuring all financial transactions are accurately processed

Collaborate with housekeeping and maintenance teams to ensure guest satisfaction

Address any guest complaints or concerns promptly and professionally

Promote hotel services and upsell additional offerings to enhance guest experiences

Qualification

Customer service skillsHotel management softwareBilingual communicationFast-paced efficiencyAttention to detail

Required

Previous experience in hospitality or front desk roles is mandatory

Strong customer service skills with a focus on guest relations

Ability to work flexible hours, including nights, weekends, and holidays as needed

Front Desk Agent: 1 year (Required)

Day Shift (Required)

Night Shift (Required)

Preferred

Familiarity with hotel management software is a plus. (FOSSE)

Bilingual candidates are encouraged to apply, as effective communication is essential in serving diverse guests

Benefits

Paid time off

Company

Marriott International

Glassdoor4.0

Marriott International, Inc.

Founded in 1927

Milwaukee, Wisconsin, USA

10001+ employees

https://www.marriott.com/hotels/travel/mkeak-hotel-metro-autograph-collection/

H1B Sponsorship

Marriott International has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (101)

2024 (84)

2023 (97)

2022 (77)

2021 (37)

2020 (58)