EOS IT Solutions · 1 day ago
Lead Data Center Repair Technician (Breakfix)
Eagle Mountain, UT
Full-time
Onsite
Mid, Senior Level
$70K/yr - $90K/yr
3+ years expEOS IT Solutions is a Global Technology and Logistics company providing IT support services. They are seeking a Lead Data Center Repair Technician (Breakfix) to support hardware repair and troubleshooting operations, combining technical expertise with mentorship responsibilities.
CollaborationData CenterInformation TechnologyInternet of ThingsIT InfrastructureLogisticsProfessional NetworkingSecuritySupply Chain ManagementVideo
Responsibilities
Perform hands-on repairs and replacement of defective hardware components including drives, memory, NICs, PSUs, fans, and motherboards
Execute diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues
Troubleshoot Layer 1–3 network issues, including port failures, link flaps, and misconfigurations
Support lifecycle management of hardware components, from installation and troubleshooting to decommissioning and recycling
Conduct physical inspections and routine maintenance on data center equipment to ensure operational reliability
Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims
Maintain accurate documentation of repair activities, incident resolution, and system updates
Assist in managing ticket queues and ensuring SLA adherence through effective prioritization and escalation
Provide mentorship and technical guidance to junior technicians, promoting best practices and safety compliance
Collaborate with cross-functional teams during infrastructure upgrades, migrations, and maintenance windows
Participate in emergency response efforts to address urgent hardware issues
Work rotational shifts to support 24/7/365 service (8 to 10 hr. shifts; 3 to 4 days per week; 2 to 3 days off)
Qualification
Required
Associate degree or technical diploma in electronics, computer hardware, or a related field
3–5 years of experience in breakfix support, hardware diagnostics, and repair in enterprise environments
Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO)
Familiarity with hardware from Cisco, Juniper, Arista, and x86 servers
Excellent problem-solving skills and ability to work under pressure in high-availability environments
Strong organizational skills with the ability to manage multiple tasks and prioritize effectively
Valid driver's license and ability to travel between data center sites as needed
Ability to lift and maneuver equipment up to 50 pounds
Preferred
Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials
Experience with ticketing systems (e.g., ServiceNow, Remedy) and asset management platforms
Familiarity with scripting for automation (e.g., Bash, Python) is a plus
Experience working in a 24/7 operational environment with on-call responsibilities
Benefits
Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
10 Days of Paid Time Off (PTO) annually
12 Paid Holidays
6 Sick Days (available after 90 days of employment)
401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)
Company
EOS IT Solutions
A leading Video Collaboration, IT Services and Global Logistics company offering solutions worldwide
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Daniel Strain
CEO
Recent News
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