Eurest USA ยท 3 months ago
AUDIO VISUAL TECHNICIAN (ON CALL)
New York, NY
Full-time
Onsite
Entry Level
$35/hr - $55/hr
1+ years expEurest is recognized worldwide for standards of service and excellence within the foodservice industry. The Audio Visual Technician is responsible for ensuring that all audio visual requirements requested by clients are met and will interface with various types of audio visual, communication, and presentation technology while maintaining positive customer relationships.
Food and BeverageFood ProcessingRestaurants
Responsibilities
Reviews customer and meeting planner requests from the reservation system and provides equipment/assistance at the time and place necessary. Also responsible for gathering information from email and phone communications and distributing to the assigned contact
Provides problem escalation support and issue resolution. Follows-up on service challenges and works with the manager to take corrective action
Provides technical assistance for all meetings and customers that require tech services for their events
Follows SOPs for audio-visual support, as provided by the AV Manager and Director of Technology and Operations
Adheres to preventative maintenance room sweeps on a weekly basis, and reports sweep information through the database
Changes data projectors, lamps and cabling pieces associated with all the various integrated systems throughout the portfolio
Reviews operation of equipment with customer and ensures that the customer is comfortable with its operation
Offers assistance in operation of equipment and helps solve problems if customer is unsure of requirements
Educates the staff and customers on the basics of all AV equipment in the facility
Maintains metrics associated with room equipment inventory and repairs/replacements completed in conference rooms
Communicates with co-workers and service partners to ensure updated information is shared
Assists with conference room set-ups, break downs and any other areas where assistance is needed
Keeps the A/V storerooms organized and well managed
Performs other duties as assigned
Qualification
Required
Minimum of one year of experience supporting audio visual for events
Proficient computer skills and knowledge of office technology/equipment
Excellent written and verbal communication skills
Benefits
Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Voluntary Benefits, including Critical Illness Insurance
Accident Insurance
Hospital Indemnity Insurance
Legal Services
Choice Auto and Home Program
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Company
Eurest USA
Eurest USA is a restaurant that provides marketplaces, catering, and coffee bars.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Tony McDonald
CEO
Michael Eynon
Chief Financial Officer
Company data provided by crunchbase