PMY Group · 1 day ago
Venue Technology Operations Manager
New Jersey, United States
Contract
Onsite
Senior Level
5+ years expPMY Group is seeking an experienced Venue Technology Operations Manager to oversee and support the delivery of IT, audiovisual, and telecommunications systems at major sports events and venues. This role involves providing hands-on technical support, ensuring consistent standards, and managing service providers to maintain high availability across venue technology environments.
Information Technology
Responsibilities
Provide on-site and remote IT, AV, and telecom support across assigned venues and projects
Support event operations, including system setups, live monitoring, and post-event resets or troubleshooting
Act as a first-response resource for issues affecting event technology, networks, or broadcast infrastructure
Collaborate with PMY’s engineering, design, and operations teams to uphold technology standards and ensure system reliability
Document configurations, network diagrams, and operating procedures to maintain consistency across venues
Oversee and validate the delivery of network and telecom services by partners, subcontractors, or venue teams
Supervise planning, deployment, testing, and operation of telecom and network systems, including:
LAN/WLAN/WAN/MAN networks
Internet, VLAN, VPN, and firewall services
Broadcast Contribution Networks (BCN)
Mobile connectivity (carrier and private 5G)
Radio communications and spectrum management
CATV/IPTV, cabling, and containment systems
Ensure compliance with PMY and client infrastructure standards throughout setup, testing, and operations
Participate in readiness sessions, rehearsals, and operational workshops as required
Coordinate with venue technology managers, service providers, and operational teams to align daily priorities
Provide daily and end-of-day updates, incident reports, and escalation summaries as required
Interface with central PMY support or client command centers to manage incidents and maintain service visibility
Support assessment and implementation of change requests, including technical feasibility and risk evaluation
Assist in post-event reporting and lessons-learned documentation
Qualification
Required
5+ years of experience in IT, AV, or telecommunications — ideally in live event, stadium, or mission-critical environments
Strong understanding of networking (Layers 1–3), IP addressing, VLANs, and WAN technologies (dark fiber, MPLS, DWDM)
Experience with Wi-Fi and mobile network systems, including private 5G or DAS environments
Familiarity with AV and broadcast systems used in large venues
Understanding of cabling infrastructure (fiber and copper) and testing standards
Experience with ITSM processes, including incident and change management
Excellent communication and stakeholder management skills; able to engage both technical and non-technical audiences
Demonstrated ability to perform under pressure and adapt in dynamic environments
Fluent in English; bilingual (English/Spanish) preferred for Mexico-based positions
Flexible to work nights, weekends, and event schedules
Preferred
CompTIA Network+ or equivalent
Cisco CCNA or equivalent networking certification
ITIL Foundation or other IT service-management training
PMP preferred
Spectrum management or radio communications certification preferred
Company
PMY Group
PMY Group is an independent technology company transforming major public venues, infrastructure, and events.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$29.92MKey Investors
Alignment GrowthBluestone Equity Partners
2024-10-28Private Equity
2023-07-28Private Equity· $29.92M
Recent News
EIN Presswire
2024-12-10
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