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Legends Global · 1 day ago

VIP Experience Host - Boeing Center at Tech Port

San Antonio, TX

Part-time

Onsite

New Grad, Entry Level

Legends Global is a leader in privately managed public assembly facilities, currently seeking a VIP Experience Host for the Boeing Center at Tech Port. The role involves providing premium client services and hospitality while managing events and ensuring guest satisfaction.

HospitalityMarketingSports

Responsibilities

Ability to adapt easily to the requirements and guidelines of the organization

Responsible handling of credit cards is vital

Possess pleasant personality with an enthusiastic and professional attitude

Ability to work flawlessly and effortlessly under stress and pressure

Experience in a customer service, sales, or fine dining role

Excellent communication and decision-making skills

Ability to work in areas with loud noises and crowds

Self-motivated and accountable, able to work independently and as part of a team

Must be flexible and able to work a variety of shifts, including days, nights, weekends, and holidays

Welcome VIP members and guests and memorize their names

Provide excellent service to all members and Premium guests

Always be willing to help Premium members and guests with any questions or needs

Build and maintain constructive relationships and proactively anticipate guests' or members' needs

Pitch, sell and collect payment from guests for upgrades

Maintain appearance and dress according to established guidelines

Promote venue and membership program

All assigned data collection, marketing, and social media tasks must be completed per management's requests (i.e. line engagement social media contests)

Maintains the general cleanliness and orderliness of all Premium areas

Maintain table reservation and guest list minimums set by Management

Ensures guests are aware of events and supports the execution of them

Assists with side-work and other opening/closing procedures as directed by management

Reports all breakage, damage of equipment or furniture immediately to management

Participates in any training sessions or departmental meetings

Contribute to VIP satisfaction and retention

Works as part of a team and provides help and support to all fellow team members

Possess very strong interpersonal relationship and skills

Sales or hospitality experience will be added advantage

Possess excellent writing, verbal, and public speaking skills

Perfect time management skills to ensure services to Premium clients are never delayed

Deal with complaints made by members and guests in efficient manner

Ensure VIP clients enjoy themselves throughout their visit to Tech Port Center + Arena

Act as usher for VIP clients to and from their seats

Get adequately informed about facilities inside the Center

Liaise with the supervisor and provide detailed report about events and activities at the end of their shift

Provide clients with personal attention to ensure they have the best of the amenities and satisfactions the organization has to offer

Qualification

Customer service experienceHospitality experienceSales experienceBilingualCommunication skillsInterpersonal skillsTime managementWork under pressure

Required

Ability to adapt easily to the requirements and guidelines of the organization

Responsible handling of credit cards is vital

Possess pleasant personality with an enthusiastic and professional attitude

Ability to work flawlessly and effortlessly under stress and pressure

Experience in a customer service, sales, or fine dining role

Excellent communication and decision-making skills

Ability to work in areas with loud noises and crowds

Self-motivated and accountable, able to work independently and as part of a team

Must be flexible and able to work a variety of shifts, including days, nights, weekends, and holidays

Welcome VIP members and guests and memorize their names

Provide excellent service to all members and Premium guests

Always be willing to help Premium members and guests with any questions or needs

Build and maintain constructive relationships and proactively anticipate guests' or members' needs

Pitch, sell and collect payment from guests for upgrades

Maintain appearance and dress according to established guidelines

Promote venue and membership program

All assigned data collection, marketing, and social media tasks must be completed per management's requests (i.e. line engagement social media contests)

Maintains the general cleanliness and orderliness of all Premium areas

Maintain table reservation and guest list minimums set by Management

Ensures guests are aware of events and supports the execution of them

Assists with side-work and other opening/closing procedures as directed by management

Reports all breakage, damage of equipment or furniture immediately to management

Participates in any training sessions or departmental meetings

Contribute to VIP satisfaction and retention

Works as part of a team and provides help and support to all fellow team members

Possess very strong interpersonal relationship and skills

Possess excellent writing, verbal, and public speaking skills

Perfect time management skills to ensure services to Premium clients are never delayed

Deal with complaints made by members and guests in efficient manner

Ensure VIP clients enjoy themselves throughout their visit to Tech Port Center + Arena

Act as usher for VIP clients to and from their seats

Get adequately informed about facilities inside the Center

Liaise with the supervisor and provide detailed report about events and activities at the end of their shift

Provide clients with personal attention to ensure they have the best of the amenities and satisfactions the organization has to offer

Minimum 21 years of age

Strong orientation to customer service and ability to work with other staff members in the facility

Ability to undertake and complete multiple tasks

Attention to detail and service oriented

Must be able to work independently with little or no supervision

Ability to speak effectively before groups of customers

Ability to work in both inside and outside environmental conditions

Maintain an effective working relationship with clients, employees, exhibitors, guests, and others encountered in the course of employment

Follow oral and written instructions and communicate effectively with others in both oral and written form

Remain flexible and adjust to situations as they occur

Requires moderate physical efforts. Standing, carrying, bending, stretching, stooping, pulling, pushing, and lifting of weight up to 50 pounds

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job