Herc Rentals · 1 month ago
AR Support Service Specialist II
Bonita Springs, FL
Full-time
Onsite
Entry Level
$21/hr - $23.50/hr
1+ years expHerc Rentals is one of the leading equipment rental suppliers in North America, and they are seeking an AR Support Service Specialist II to assist in various roles within the Order to Cash Department. This role involves handling customer inquiries, processing insurance certificates, and ensuring compliance with sales tax guidelines.
ConstructionRentalTraining
Responsibilities
Handle incoming customer calls and emails through dedicated accounts receivable hotlines and inboxes
Respond to all customer requests appropriately within designated SLAs
Work closely with Order to Cash Department team members in the resolution of more complex customer inquiries
Assist in special projects and other collection related tasks as identified by management
Meet and exceed key performance requirements through recorded phone calls and monthly reviews of customer interactions
Review and process insurance certificates received from customers, insurance agents, Herc Branches, Collections and Credit Department
Ensure that the customer receivables database reflects correct status of insurance information
Provide regular communication with insurance agents and customers regarding invalid, expired, or questionable certificates is a must
Assist in ensuring Herc remains compliant with state, local and SOX sales tax guidelines
Process account updates regarding tax certificates received from customers, agents, Herc Branches, Customer Accounts and Credit Departments once Herc Tax Department has reviewed and determined validity
Assist with training new employees
Ensure that the customer receivables database reflects correct status of tax valid or invalid information
Process sales tax adjustments in supervisor queue ensuring proper support and documentation validate adjustment and audit trail procedures are followed
Review and Maintain Tax Exemption and Customer Tables within Vertex
Work on special projects with the team lead
Qualification
Required
One-year customer service experience required, preferably in a collection/call center setting
Preferred
Bachelor - Business-related degree preferred, but not required
Two to three-year tax background (Not mandatory)
One to two-year insurance background (Not mandatory)
AS400, POS, and BillTrust experience (strongly desired-not required)
Ability to work independently and as part of a team and take on new tasks with high level of difficulty
Detail and deadline oriented
Excellent verbal, written communication, and interpersonal skills
Must have strong decision making/analytical skills
Possess strong leadership and people skills
Professional telephone, email, and verbal etiquette
Salesforce Service Cloud knowledge (strongly desired)
Proficiency in Microsoft Word, Excel, Access, PowerPoint
Benefits
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
401(k) plan with company match
Employee Stock Purchase Program
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Auto & Home Insurance Discounts
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance
Company
Herc Rentals
Herc Rentals is an equipment-rental firm that provides tools, services, and solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4.75B2025-12-02Post Ipo Debt· $1.2B
2025-05-15Post Ipo Debt· $2.75B
2024-06-04Post Ipo Debt· $800M
Leadership Team
Lawrence Silber
President and Chief Executive Officer
M
Mark Humphrey
Chief Financial Officer
Recent News
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