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DP World · 2 months ago

Customer Service Representative (NE)

Kansas City, MO

Full-time

Onsite

Entry, Mid Level

2+ years exp

DP World is a growing company focused on enhancing global trade and supply chain solutions. The Supplier Compliance Specialist - Lead will be responsible for coordinating department operations, ensuring compliance with quality standards, and assisting in training and development related to supplier and customer policies.

GovernmentLogisticsMarine TransportationSupply Chain ManagementTrading Platform

Responsibilities

Document installation progress and update asset management systems

Coordinate efficient operation of the department and ensure procedures are documented and followed

Assist with monitoring daily KPI’s, Quality Metrics, & productivity administration is completed accurately and on time

Liaison with all operational departments to ensure smooth workflow & maximum synergy

Follow detailed deployment instructions, technical diagrams, and build sheets

Perform basic hardware diagnostics and troubleshooting (e.g., verifying connections and equipment status LEDs)

Assist with planning and participating in the warehouse operations and activities

Responsible for assisting with training, development, and execution of supplier and customer policies and procedures

Administer all reports and documentation relative to assigned processes

Ensure that all supplier & shippers comply to the customer quality standards, compliance, and expectation according to the SOP

Assist with research and reconcile any exception inventory discrepancies

Process order set up via preferred internal system to include but not limited to EDI feeds or manual creation

Assist Supervisor with the update of the Inbound Supplier Tier Audit Process chart

Work with the Operations team to review operational requirements and ensure adherence to all standard operating procedures

Assist Supervisor with quality audits and multiple audit functions, including but not limited to, container audits, package audits, material audits and

Identify process opportunities to increase productivity and reduce processing failures to promote high quality processing

Constructively observe processes and procedures to provide feedback

Other duties as assigned to the supplier compliance team

Qualification

Quality AssuranceLogistics experienceCarrier managementMicrosoft Office SuiteData Center experienceAnalytical skillsCommunication skillsOrganizational skillsInterpersonal skillsAttention to detail