Boulevard · 1 month ago
Director of Enterprise Business Systems
United States
Full-time
Remote
Director/Executive
$218K/yr - $312K/yr
10+ years expBoulevard is a client experience platform for appointment-based self-care businesses, seeking a Director of Enterprise Business Systems to lead the vision and implementation of internal systems. The role involves driving system design and process automation to enhance operational capabilities and customer experience, while overseeing a team of engineers and administrators.
B2BConsultingInternetMarketingSaaS
Responsibilities
Own, design, and evolve the end-to-end architecture and implementation of internal platforms including Salesforce, Salesforce Revenue Cloud, and related SaaS tools
Drive the technical foundation for CRM, CPQ, billing, invoicing, and payment integrations to support scalable GTM operations
Partner with Marketing to implement and maintain systems that support campaign tracking, lead lifecycle management, and multi-touch attribution
Collaborate with Product and Engineering to introduce internal tooling and APIs that power customer self-service workflows (e.g., subscription updates, invoicing access)
Design and implement process automation across Sales, Marketing, Support, Finance, and Customer Success
Ensure seamless, secure, real-time data flow between internal systems (e.g., Salesforce, HubSpot, Stripe, NetSuite, Zendesk) and product environments
Establish best practices around data quality, access control, system integrity, and compliance to ensure operational excellence as we scale
Lead the continued optimization and operations of our Salesforce instance to support scalable workflows across Sales, CS, Marketing, and Support
Own the integration and technical execution of our billing and invoicing stack (Salesforce Revenue Cloud), ensuring accurate and flexible subscription management
Implement tools and integrations that enable robust multi-touch attribution, campaign tracking, and pipeline visibility
Partner with Product Engineering to expose key account and billing capabilities via secure APIs, enabling in-product customer self-service
Deploy observability, alerting, and error handling for mission-critical systems to ensure consistent performance and uptime
Implement scalable governance frameworks for system access, data privacy, and regulatory compliance (e.g., SOC 2, PCI)
Hire, mentor, and grow a collaborative, high-impact team of business systems engineers, administrators, and integration partners
Define and execute the long-term strategy for Boulevard’s internal business systems, with a focus on scalability, extensibility, and cross-system consistency
Lead and develop a high-performing team of business systems engineers and administrators. Cultivate a culture of ownership, innovation, and operational excellence
Partner closely with Product, Engineering, Marketing, Sales, Finance, and Customer Success teams to understand business needs and deliver systems that drive internal efficiency and customer experience
Architect robust, flexible solutions across platforms like Salesforce, Stripe, HubSpot, NetSuite, and beyond. Guide build vs. buy decisions and vendor evaluations
Establish best-in-class practices for system uptime, monitoring, change management, documentation, and access controls across critical platforms
Build and maintain automation frameworks and integrations that ensure seamless data flow and reliable processes
Lay the technical foundation for exposing internal functionality—like subscription management and invoicing—as secure, product-facing APIs
Partner with executive leadership to define a systems roadmap that aligns with company priorities and enables Boulevard to scale faster and more intelligently
Qualification
Required
10+ years of experience working with Salesforce and other business systems (e.g., CPQ, billing, marketing automation) with a strong technical foundation in systems architecture and integration
5+ years of people management experience, including managing senior engineers, administrators, or systems teams in high-growth environments
Proven success leading complex platform implementations (e.g., Salesforce overhauls, billing migrations, marketing attribution rollouts) across departments
Demonstrated experience partnering with cross-functional stakeholders to support revenue operations, subscription billing, and marketing data strategy
Deep understanding of multi-touch attribution, campaign tracking, and full-funnel marketing-to-sales data flow
Hands-on experience integrating SaaS platforms such as Salesforce, NetSuite, Intercom, Marketo, or others using modern APIs and tooling
Familiarity with governance and compliance frameworks such as SOC 2 and experience implementing security best practices across business tools
A systems thinker who can balance business goals with technical scalability
Benefits
401(k) match plus dental, medical, vision, and life insurance.
Flexible vacation day policy.
Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.
Family planning resources and specialized support programs.
Equity: get ahead on the ground floor and grow with Boulevard.
Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.
Company
Boulevard
Boulevard provides beauty and wellness businesses with tools for booking, payments, marketing, and client relationship management.
201-500 employees
H1B Sponsorship
Boulevard has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (4)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$188MKey Investors
JMI EquityPoint72 VenturesIndex Ventures
2025-07-17Series D· $80M
2022-08-09Series C· $70M
2020-11-23Series B· $27M
Leadership Team
Matt Danna
Co-Founder & CEO
Sean Stavropoulos
Co-Founder and CTO
Recent News
Global Cosmetics News
2025-12-31
Global Cosmetics News
2025-07-24
Company data provided by crunchbase