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TCP Software · 2 months ago

Business Systems Change Manager

San Angelo, Texas, United States

Full-time

Onsite

Mid, Senior Level

TCP Software is a leading provider of timekeeping and workforce management solutions, dedicated to innovation and customer support. The Business Systems Change Manager will lead and manage business systems-related projects, prepare change management plans, and serve as the primary contact between the Business Systems team and other business units.

Document ManagementHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Lead and manage business systems-related projects, including planning, execution, monitoring, and closure

Prepare and deliver change management plans, including communication, training, and support

Serve as the primary point of contact between the Business Systems team and other business units

Facilitate effective communication and collaboration to gather requirements and resolve issues

Conduct regular meetings with stakeholders to review project status and gather feedback

Manage and prioritize the Business Systems case queue to ensure timely resolution of cases

Monitor and update case statuses, ensuring all cases are moving forward and up to date

Collaborate with stakeholders to gather and document business and technical requirements for system changes, translating business needs into actionable system solutions

Plan and coordinate system maintenance activities, including updates, upgrades, and patches

Track and manage license counts for systems such as Salesforce, DocuSign, and Atlassian products

Create and maintain comprehensive documentation for business systems, including project plans, requirements, system configurations, and user guides

Keep all documentation up to date and accessible to relevant stakeholders

Other duties as assigned

Qualification

Change managementBusiness analysisProject managementSalesforceDocumentationStakeholder managementCommunicationCollaboration

Required