WesBanco · 2 months ago
Banking Center Manager - Steelton
New Martinsville, WV, 26155, United States
Full-time
Onsite
Mid, Senior LevelWesBanco is a full-service banking institution, and they are seeking a Banking Center Manager to lead operations at their Steelton branch. This role involves driving employee engagement, ensuring excellent customer service, and overseeing sales and service initiatives while managing staff training and development.
BankingFinanceFinancial Services
Responsibilities
Personally models the standards of the Bank's Mission, Vision, and Pledge
Required to effectively assess the financial needs of Banking Center clients and make an appropriate recommendation to fulfill the need of the client
Consistently meets and exceeds banking center sales goal for loans, deposits, partner referrals and profitability
Promotes the sales culture within the banking center and ensure that the staff receives proper management, coaching and training to demonstrate abilities to sell and cross-sell products in order to reach individual and team sales goals
Communicates to staff the goals of the banking center and works at meeting these goals. Continually monitors performance against the banking center goals adjusting individual goals and initiating sales promotions as needed to meet those goals
Leads the development of small business banking opportunities though calling efforts, originations, or referrals to achieve sales goals by meeting the need of customers and prospects
Oversee and personally contribute to branch consumer production and growth to achieve budgeted results
Set priorities, direct and delegate responsibilities to the staff, and follow through on the implementation of the designated activities
Promotes company products and services in the community to assist in the continued growth of the Bank
Responsible for handling the operational aspects of the banking center, including but not limited to the completion of various audits and reports, monitoring of control accounts, monitoring branch cash levels, management of cash items, and control of over/short
Actively participates in the recruitment and selection of personnel and assist in the proper training, coaching and development of the banking center staff
Ensures sales and staff meetings are consistently conducted as directed by leadership and the staff is well informed
Communicates job expectations and evaluates performances against those expectations on a consistent basis providing continual coaching, guidance, and counseling
Prepares and delivers fair, measurable and constructive performance evaluations and recommends salary increases and promotions as appropriate
Represents the bank by actively participating in functions and meetings of local service clubs, community groups and other civic or non-profit organizations
Provides service to customers and prospective customers on various banking matters including the explanation of products being offered and professional resolution of problems and issues
Builds successful working relationships with internal business partners providing constructive peer feedback when appropriate
Demonstrates sound judgment and decision making by following established guidelines and procedures while utilizing appropriate resources for assistance when needed
Maintains prescribed security controls to protect the office against criminal and fraudulent operations and unnecessary risks or exposures
Provides continuous education of policies and procedures to the staff, and ensures adherence to policies and procedures
Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location
Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center
Responsible for the overall direction, coordination and evaluation of the banking center staff. Must be able to foster the team concept that includes the banking center staff as well as employees from other lines of business
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsible for evaluating performance, rewarding and disciplining employees, addressing complaints and resolving problems
Responsibilities include pro-active recruiting, interviewing, and assisting with hiring, coaching and training employees
Other responsibilities involve planning, assigning and directing work
Qualification
Required
Excellent customer service
Business development (inside and outside)
Community service
Sales management
Operational oversight
Effectively communicating pertinent information to Banking Center team
Personally models the standards of the Bank's Mission, Vision, and Pledge
Required to effectively assess the financial needs of Banking Center clients and make an appropriate recommendation to fulfill the need of the client
Consistently meets and exceeds banking center sales goal for loans, deposits, partner referrals and profitability
Promotes the sales culture within the banking center and ensure that the staff receives proper management, coaching and training to demonstrate abilities to sell and cross-sell products in order to reach individual and team sales goals
Communicates to staff the goals of the banking center and works at meeting these goals. Continually monitors performance against the banking center goals adjusting individual goals and initiating sales promotions as needed to meet those goals
Leads the development of small business banking opportunities though calling efforts, originations, or referrals to achieve sales goals by meeting the need of customers and prospects
Oversee and personally contribute to branch consumer production and growth to achieve budgeted results
Set priorities, direct and delegate responsibilities to the staff, and follow through on the implementation of the designated activities
Promotes company products and services in the community to assist in the continued growth of the Bank
Responsible for handling the operational aspects of the banking center, including but not limited to the completion of various audits and reports, monitoring of control accounts, monitoring branch cash levels, management of cash items, and control of over/short
Actively participates in the recruitment and selection of personnel and assist in the proper training, coaching and development of the banking center staff
Ensures sales and staff meetings are consistently conducted as directed by leadership and the staff is well informed
Communicates job expectations and evaluates performances against those expectations on a consistent basis providing continual coaching, guidance, and counseling
Prepares and delivers fair, measurable and constructive performance evaluations and recommends salary increases and promotions as appropriate
Represents the bank by actively participating in functions and meetings of local service clubs, community groups and other civic or non-profit organizations
Provides service to customers and prospective customers on various banking matters including the explanation of products being offered and professional resolution of problems and issues
Builds successful working relationships with internal business partners providing constructive peer feedback when appropriate
Demonstrates sound judgment and decision making by following established guidelines and procedures while utilizing appropriate resources for assistance when needed
Maintains prescribed security controls to protect the office against criminal and fraudulent operations and unnecessary risks or exposures
Provides continuous education of policies and procedures to the staff, and ensures adherence to policies and procedures
Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location
Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center
Responsible for the overall direction, coordination and evaluation of the banking center staff. Must be able to foster the team concept that includes the banking center staff as well as employees from other lines of business
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsible for evaluating performance, rewarding and disciplining employees, addressing complaints and resolving problems
Responsibilities include pro-active recruiting, interviewing, and assisting with hiring, coaching and training employees
Other responsibilities involve planning, assigning and directing work
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner
Proficient in Microsoft 365 preferred. Ability to effectively use technological resources for meetings, coaching, and training. Proficient knowledge of Banking Software and Digital Services through various types of delivery channels
Ability to read and interpret general business periodicals, technical procedures, or government regulations. Ability to write reports, business correspondence, and produce manuals. Ability to effectively present information and respond to questions from associates, clients, customers, and the general public
Ability to apply common sense to carry out detailed written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations
Must have extensive product knowledge for the level of selling and cross selling performance expected with position
Must have excellent organizational skills and the ability to multi-task and to be flexible
Proven ability to generate new financial relationships through outbound calling, outside business development and building a referral network
Must possess the ability to effectively interact and build positive business relationships with a variety of retail and commercial customers and to clearly express concepts, ideas and product information verbally and in writing
Required to have a Nationwide Mortgage Licensing System (NMLS) registration within thirty days of hire
Ability to lift and carry up to 25 lbs
Must be available to work all hours of operations
Company
WesBanco
With over 150 years as a community-focused, regional financial services partner, WesBanco Inc.
Founded in 1870
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$260MKey Investors
PNC Bank
2025-09-10Post Ipo Equity· $230M
2022-10-03Post Ipo Debt· $30M
2015-11-02Acquired
Leadership Team
Jeff Jackson
Chief Executive Officer
Adam Thomas
Executive Vice President Tennessee Regional President
Recent News
2026-01-07
2025-10-29
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