Innovative Blood Resources ยท 2 months ago
Collections Operational Lead
Lincoln, NE
Full-time
Onsite
Entry, Mid Level
2+ years expInnovative Blood Resources is a nonprofit organization dedicated to connecting blood donors with those in need. The Collections Operational Lead is responsible for ensuring daily functions at a collections operation are completed correctly, supervising collections staff, and maintaining compliance with regulatory standards while providing excellent customer service to donors.
Health CareHospitalNon Profit
Responsibilities
Provides daily supervision of a collections site
Ensures all donor collections processes are performed per SOP
Manages donor flow and trouble shoot donor scheduling issues
Addresses customer service issues and initiate service recovery
Maintains proper stock levels of supplies at collections site
Communicates pertinent information to collections staff at site daily
Trouble shoots equipment/ computer issues at site with the help of IT and Materials Management
Performs collections procedures to maintain efficiency at operation
Performs whole blood, special, and automation collections in accordance with applicable policies and procedures
Follows safety procedures
Provides excellent customer service to donors, patients, and sponsors
Provides coaching to collections staff at site
Addresses any policy/SOP deviations observed with collections staff
Assists with venipuncture adjustments
Attends meetings and training sessions as scheduled
Qualification
Required
INTERNAL, CURRENTLY EMPLOYED WITH NCBB APPLICANTS ONLY
HS Diploma or equivalent and specialized training beyond HS (phlebotomy, medical assistant, EMT) or other post-secondary program
Two and one half (2.5) years of total experience in health care or customer service
Minimum of 6 months experience in a blood center, plasma center, or other highly regulated environment
Valid Driver's license
Excellent communication skills, both verbal and written
Teamwork and working with others
High level of problem solving/ critical thinking skills
Intermediate computer skills
Preferred
Prefer medical or health care academic program or coursework
Phlebotomy, Medical Assistant Certificate or EMT preferred
6 month experience in a lead or supervisor role preferred
Benefits
Full Benefits Including Medical, Dental, Vision, PTO, EST, and Retirement Plan
Company
Innovative Blood Resources
Innovative Blood Resources is a non-profit community that provides blood and biomedical services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase