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Wolters Kluwer · 2 months ago

Major & Strategic Account Executive - Customer Success Advisor

Full-time

Onsite

Senior Level

Wolters Kluwer is seeking a Customer Success Advisor to build and maintain post-sales strategic relationships with assigned accounts. This role involves acting as a trusted advisor, providing technical insights and domain knowledge to ensure customer success and system adoption.

BankingFinanceInformation ServicesInformation TechnologyLegalMobilePublishingSoftware

Responsibilities

Provide advice and guidance as the Enablon subject matter expert to ensure successful ongoing usage and adoption of the Enablon platform

Provide technical acumen to fluently discuss product, subject matter domain, best practices, and strategies to achieve results

Function as a frontline technical resource for Enterprise Account Managers and formal/informal customer questions

Develop key relationships in an account to diversify client contact touch points and interaction frequency

Engaging with customer support and product management as a customer advocate to ensure speedy resolution of customer issues

Act as a domain SME, product SME, and customer advocate to achieve quick customer issue resolution

Serve as the account first line of defense to mitigate issues and prevent troubled customer situations from arising, raising company awareness immediately to avoid deterioration of the account relationship, user satisfaction, or sales opportunities

Lead coordination efforts between clients and internal teams to ensure seamless service delivery

Regularly assess customer satisfaction and implement improvements

Qualification

EHS industry experienceClient managementData analysisTeam coordinationSales methodologiesIssue resolutionPresentation skills

Required

Experience within the EHS industry required

Proficiency in nurturing and maintaining deep client relationships, customer advocacy, and engagement within post-sales or professional service environments

Ability to perform comprehensive data analysis

Expertise in delivering persuasive presentations

Skill in facilitating collaboration across multiple teams in a matrixed environment

Deep understanding of sales methodologies and practices

Proficiency in addressing and resolving intricate client issues while providing consistent and high levels of customer satisfaction and retention

10-40% percent travel required depending on quarterly cycles & customer needs

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process