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ASM Global · 3 months ago

Assistant Director of Catering Operations

San Francisco, CA

Full-time

Onsite

Lead/Staff, Director/Executive

$80K/yr - $90K/yr

5+ years exp

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for an Assistant Director of Operations for ASM Global/Savor at the Moscone Center. The role is responsible for leading the catering staff and ensuring efficient catering operations while maintaining high standards of customer service and productivity. The Assistant Director will oversee event execution, manage staff, and coordinate with various departments to meet client expectations.

Entertainment

Responsibilities

Support Director of Operations in executing major events by directing, managers, supervisors, as well as union and non-union employees

Preserve and execute excellent levels of internal and external customer service

Maintain a strong presence on the floor during events to oversee execution of plans and services

Work closely with clients before and during events to ensure their needs are met

Enforce food service sanitation and safety, food handling procedures

Coordinate with other departments including culinary, sales, operations, housekeeping, and any other division in order to solve problems and meet client expectations

Responsible for guiding and training food service managers

Work with managers and Scheduling Department regarding proper staffing levels for events

Participate in recruitment for union and non-union positions

Effectively manage and discipline employees in accordance with ASM Global policies and progressive discipline as outlined in appropriate CBA

Managing any conflicts or service issues with managers and employees

Qualification

FoodBeverage ManagementCustomer Service ExcellenceUnion ExperienceEvent CoordinationMS Office ProficiencyVerbal CommunicationWritten CommunicationProblem Solving