The Servion Group · 2 months ago
Business Systems Supervisor - Encompass
New Brighton,MN,US
Full-time
Onsite
Mid, Senior Level
$65K/yr - $82K/yrThe Servion Group is seeking a Business Systems Supervisor to oversee the administration and maintenance of key platforms, including Encompass for loan origination. This role involves supervising Software Support Technicians, managing system configurations, and ensuring compliance with regulatory guidelines.
AdviceFinanceFinancial Services
Responsibilities
Supervise day-to-day activities of Software Support Technicians
Communicate and reinforce individual goals, objectives, and expectations
Train employees on the specific duties of the job, and monitor progress towards individual goals and expectations
Assist in the development of junior staff members as a general department resource
Effectively resolve escalations and complex assignments in a manner that is clear, concise and time sensitive
Delegate tasks to employees
Supervise employee performance, provide appropriate feedback, and find developmental opportunities that lead to continuous improvement for staff
Develop and encourage various team building activities to bring the whole team together
Handle multiple business, organizational and interpersonal changes or stresses that may exist in the employee’s work, work processes
Create and assign employee work schedules including assignments and job rotation
Maintain day to day communications with team members including providing general technical direction and coaching
Perform all other duties as assigned
Manage user access and permissions within Encompass
Configure and maintain system settings, including workflow templates, business rules, and security profiles
Monitor system performance and troubleshoot issues promptly to ensure smooth operations
Implement system updates, patches, and upgrades in coordination with IT and vendor support
Perform other duties as assigned
Customize platform functionality to align with business requirements and regulatory guidelines
Develop and maintain custom forms, templates, and reports to support various stakeholders' needs
Collaborate with internal teams to analyze business processes and recommend system enhancements
Conduct testing and quality assurance for system changes to ensure accuracy and reliability
Oversee data integrity and security within each platform, including loan accounts, customer records, and transaction data
Manage data imports, exports, and integrations with third-party systems to ensure data consistency
Develop and maintain data migration strategies for system upgrades and transitions
Stay current with regulatory changes impacting mortgage lending, loan servicing, and customer relationship management
Ensure platform configurations and processes adhere to regulatory requirements, including TRID, RESPA, and GDPR
Collaborate with compliance and legal teams to implement necessary changes and updates
Provide training and support to end-users on platform functionality, best practices, and system updates
Serve as the primary point of contact for troubleshooting inquiries and user support tickets
Develop training materials, documentation, and knowledge resources to facilitate user adoption and proficiency
Qualification
Required
Bachelor's degree in information technology, Computer Science, Business Administration, or related field
Proven experience as a platform administrator or similar role within the financial services industry
Knowledge of mortgage lending processes, loan servicing operations, and customer relationship management
Excellent problem-solving skills and attention to detail
Effective communication and interpersonal skills
Ability to work independently and collaboratively in a fast-paced environment
Benefits
Medical Insurance
Telehealth Services
Dental Insurance
Vision Insurance
Life Insurance
Short-term Disability
Long-term Disability
Legal and Identity Theft Protection
Critical Illness Insurance
Hospital Insurance
Accident Insurance
Participation in 401k Plan with up to 5% company match
Variable Bonus Pay
Company
The Servion Group
The Servion Group is a financial services company.
Founded in 1987
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jesse Kook
Director of Human Resources
Company data provided by crunchbase