DoorDash · 1 day ago
Manager, Merchant Strategy & Operations
New York, NY
Full-time
Hybrid
Mid, Senior Level
$136K/yr - $200K/yr
6+ years expDoorDash is a technology and logistics company focused on empowering local economies. As a Merchant Strategy & Operations Manager, you will lead the support experience for merchants, transforming the support process into a tech-first, scalable experience that enhances merchant satisfaction and retention.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Strategize – Build the strategy for helping merchants succeed once they’re live on DoorDash by providing fast and seamless solutions when merchants face issues, minimizing operational friction
Experiment, Analyze and Implement – Use data-driven decision-making and sound business judgment to drive go-to-market & execution for new initiatives to help merchants have the best experience on Doordash
Influence – Work cross-functionally with our product, operations, marketing, sales, finance, and analytics teams to land key initiatives
Qualification
Required
You have a Bachelor's degree and 6+ years of experience in consulting, strategy, operations, banking, technology, or related experience; high-growth or early-stage startup experience and experience leading a team are a plus
You're analytical and dig deep to understand a problem, using both quantitative and qualitative data; SQL experience is a strong plus
You have an ownership mentality and are excited to think about problems using first principles, inspiring action to create the future
You lead from the front and inspire followership across levels and functions
You communicate early and often and can distill complex topics into a summary for stakeholders at all levels -- both written and verbal
You can build a plan to hit your goals and consistently operate with focus and drive
You have experience in launching finance, tax, and/or reporting products for customers
You have experience managing teams and driving large-scale, cross-functional initiatives
You have a bias for action, are energized by ambiguity, and take ownership from start to finish
You're naturally curious – You always look for ways to innovate and improve
You're a problem solver – You approach problems from first principles and thoughtfully challenge the status quo
You're analytical – You rely on data to guide decisions, and are comfortable pulling your own data in SQL or modeling in Excel
You're persuasive and a relationship-builder – You communicate clearly and effectively, adapting your style to collaborate and build alignment across teams and levels
Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities
Benefits
401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave
Medical, dental, and vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
Business Insider
2026-01-07
2026-01-07
Deli Market News
2026-01-07
Company data provided by crunchbase