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GSM Outdoors · 2 months ago

Dynamics 365 Customer Engagement (D365 CE) Analyst

Ewing, New Jersey

Full-time

Hybrid

Mid Level

$95K/yr - $115K/yr

3+ years exp

GS1 US is a small company focused on providing a meaningful voice on consumer issues. They are seeking a Dynamics 365 Customer Engagement Analyst responsible for the implementation, configuration, support, and optimization of D365 CE to meet evolving business needs.

Customer ServiceInnovation ManagementIT InfrastructureLightingMarketingOutdoors

Responsibilities

Administer and maintain Microsoft Dynamics 365 CRM, including user setup, security roles, workflows, and customizations using standard tools and best practices

Design, configure, and implement CRM enhancements, including dashboards, reports, forms, and business rules

Work with developers and third-party vendors to integrate CRM with other business systems

Stay current with Dynamics 365 updates and recommend improvements or new features

Work toward a broad functional and basic technical understanding of the overall business applications landscape, including but not limited to MS D365 CE and Finance & Operations, the GS1 US Store, and other integrated systems

Execute functional testing and provide demonstrations of business application functionality

Build positive relationships with internal customers and external business partners and coordinate with peers to provide solution recommendations

Provide end-user training, documentation, and support to ensure effective system usage

Monitor system performance and recommend improvements for scalability and efficiency

Provide application support, troubleshoot and resolve issues, working with Microsoft and other third-party support teams when necessary

Qualification

Microsoft Dynamics 365 CECRM workflowsAgile/SAFe certificationPower PlatformBusiness Analyst experienceAnalytical skillsProblem-solving skillsCommunication skillsTeam collaboration