Stormont Vail Health · 3 weeks ago
Customer Service Representative Team Lead - Customer Service - FT - Day
Topeka, KS
Full-time
Onsite
Senior Level
5+ years expStormont Vail Health is a healthcare organization committed to providing excellent customer service. The Customer Service Representative Team Lead is responsible for supervising customer service activities, training staff, and ensuring compliance with policies while effectively resolving customer inquiries and issues.
Health CareHospitalMedicalMental HealthPrimary and Urgent Care
Responsibilities
Supports and upholds the organization's philosophy of customer service. Exhibits a positive attitude with a professional and pleasant demeanor when communicating with all customers and providing information. Consistently uses diplomacy and respect both in person and when using the telephone, and performs effectively and professionally under stressful conditions
Attends and participates at departmental team meetings, work-groups and other organizational educational programs. Accommodates and supports the changes required to meet departmental and organizational goals and customer needs
Understands technical primary and secondary billing requirements for third party payors and contracts. Understands the Medical and Clinical services provided by the organization
Assist supervisor with daily activities and reports educational needs for staff in a timely manner. Effectively functions as liaison between team, other team leaders, PFS management, physicians or other departments within the organization. Respects confidentiality rights of team members as it related to counseling, evaluations, etc. Assist team to diagnose and solve computer software issues. Assists Supervisor in reviewing and maintaining appropriate policies and procedures
Assists Supervisor with day-to-day operations of the department and leads department in Supervisor's absence
Ensures customer concerns are processed in compliance with organization's policies while maintaining the highest level of patient and employee rights, including confidentiality of patient information and personnel issues
Thoroughly and promptly researches customer inquiries for proper resolution. Promptly follows up with appropriate parties to effectively resolve customer questions and problems
Accurately calculates and communicates patient and insurance liabilities for all payer types. Negotiates financial resolution through proper sequencing of resolution options and the patient’s ability/willingness to pay
Reads and comprehends correspondence from government and third-party payors to keep abreast of new regulations, policies and billing and payment requirements
Identifies and notifies management of customer service issues and potential process/system problems that cause billing and payment errors and assists in improvement implementation as requested
Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
Performs other duties as assigned
Qualification
Required
High School Diploma / GED Required
5 years Health care financial services Required
Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
Performs other duties as assigned
Company
Stormont Vail Health
Stormont Vail Hospital provides primary care, pediatric care, mental health express care clinic services.
1001-5000 employees
H1B Sponsorship
Stormont Vail Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (7)
2023 (17)
2022 (18)
2021 (14)
2020 (12)
Funding
Current Stage
Late StageTotal Funding
$0.22MKey Investors
Kansas Department of Commerce
2023-06-20Grant· $0.22M
Leadership Team
Maynard Oliverius
Health system CEO (retired)
Randy Peterson
President/CEO
Recent News
Morningstar.com
2025-06-12
Company data provided by crunchbase