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Everon · 2 months ago

Banking Service Tech II

United States

Full-time

Remote

Mid Level

3+ years exp

Everon is dedicated to making a difference for their customers and communities. The Banking Service Tech II will perform maintenance and repair on various financial and banking systems equipment, ensuring high levels of customer satisfaction and service.

Business IntelligenceCommercialFacilities Support ServicesSecurity

Responsibilities

Provide continuity of customer operations and a high level of customer satisfaction/service to the clients

Provide maintenance and repairs on Financial/ATM equipment and other electro-mechanical equipment at various locations within assigned territory

Provide maintenance and repairs to pneumatic banking systems

Provide maintenance and repairs to various bank locks and mechanical systems

Provide ability to service and troubleshoot ATMs as well as CCTV and access control systems

Follow troubleshooting guidelines and refer to technical/parts manuals, change notices and bulletins, modification notices, etc. in order to diagnose & repair equipment or systems. Whenever possible, all work performed should be reviewed with the customer

Provide knowledge of basic electricity and electronic theory and the ability to apply that knowledge to duties involved in engineering functions such as evaluation testing and installation of various pieces of bank equipment

Exhibit effective customer service skills by consistently communicating with service coordinator, dispatcher, management, and customers to ensure complete customer satisfaction experience

Attends training classes when offered

Complete monthly vehicle reports in a timely manner

Maintain accurate truck inventory to ensure timely responses to customers’ needs

Must have a strong work ethic

Must be detail-oriented

Must handle other duties and responsibilities, as assigned

Qualification

Technical experienceLow voltage systemsBanking systemsIntegrated security equipmentNCR ATM CertificationCustomer service skillsDetail-orientedWork ethic

Required

Minimum of High School Diploma/Vocational Training

Minimum requirement: Three (3) years 'plus' of technical experience with low voltage systems, banking systems and integrated security equipment

Must have a valid driver's license with acceptable driving record and clear a drug screening

NCR ATM Certification must be obtained within three (3) to six (6) months of entry into the position

Provide continuity of customer operations and a high level of customer satisfaction/service to the clients

Provide maintenance and repairs on Financial/ATM equipment and other electro-mechanical equipment at various locations within assigned territory

Provide maintenance and repairs to pneumatic banking systems

Provide maintenance and repairs to various bank locks and mechanical systems

Provide ability to service and troubleshoot ATMs as well as CCTV and access control systems

Follow troubleshooting guidelines and refer to technical/parts manuals, change notices and bulletins, modification notices, etc. in order to diagnose & repair equipment or systems

Exhibit effective customer service skills by consistently communicating with service coordinator, dispatcher, management, and customers to ensure complete customer satisfaction experience

Attends training classes when offered

Complete monthly vehicle reports in a timely manner

Maintain accurate truck inventory to ensure timely responses to customers' needs

Must have a strong work ethic

Must be detail-oriented

Must handle other duties and responsibilities, as assigned

Exposure to outside weather conditions, risk of electrical shock, and harsh work environments

While performing the duties of this job, the employee is regularly required to: Stand; walk; sit; twist; use hands to handle; reach with hands and arms; push; pull; climb or balance; stoop, kneel, crouch, or crawl; talk and hear

Use vision abilities including: close, distance, peripheral, depth, and color

Work in unusual and sometimes difficult positions/circumstances such as with ladders, scaffolding, high lift equipment, wires, ducts, crawl spaces, attics, above ceilings, etc

Lift, move, and hold up to approximately 50 lbs

Must be able to work a full-time, flexible schedule with 'on call availability' and must be able to travel on short notice

Must be able to drive a motor vehicle (day and evenings) for extended time periods

Ability to read and interpret blueprint, schematics, diagrams, policies, procedures, etc. as presented in English