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UCSF Health · 1 month ago

Clinical Application Analyst- Cupid

San Francisco, CA

Full-time

Onsite

Mid Level

$123K/yr - $170K/yr

3+ years exp

UCSF Health is a leading healthcare institution focused on innovative patient care and advanced technology. The Clinical Application Analyst plays a critical role in supporting cardiology technology solutions, ensuring effective application management, user training, and troubleshooting during critical phases of application support.

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Responsibilities

Function as the primary support contact and expert for technology solutions used within the cardiology service lines

Work under the direction of the Team Lead and/or Manager to configure, build & install applications

Coordinate all issues that arise during the project for their application area

Analyze work flows and understand policies, procedures and constraints of the clinical or business operations supported by the applications

Conduct in depth and precise investigation and documentation of operational specifications and application functionality

Analyze new releases to determine how workflow should be modified

Build and populate databases and tables during initial system configuration

Conduct system testing and conversion data validation

Develop and document internal procedures and establish change control processes for the application

Develop user training aids and train end users in workflow and use of applications

Troubleshoot problems and questions from end-users during training, go-live, stabilization and on-going support (7x24)

Make decisions independently and in collaboration with others up and down the project structure

Qualification

Epic Cupid certificationClinical applications knowledgeProblem-resolution skillsAnalytical skillsInterpersonal skillsDetail-orientedWritten communication skills

Required

Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training

3-5 years of relevant experience

Current Epic Cupid certification or completed within 6 months of hire

Available for 7 x 24 application support

Broad and/or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation

Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner

Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with users of clinical information systems at all professional and technical levels

Detail-oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline

Strong written and verbal communication skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner

Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses

Preferred

Current Epic Radiant certification or completed within 6 months of hire

Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance

Academic Medical Center experience