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Washington County Mental Health Services · 2 months ago

Senior Director of Quality Assurance and Compliance

Barre Town, VT

Full-time

Onsite

Lead/Staff, Director/Executive

$110K/yr - $130K/yr

5+ years exp

Washington County Mental Health Services is seeking an experienced Senior Director of Quality Assurance and Compliance to join our senior leadership team. This strategic role oversees all quality, compliance, and data performance initiatives across the organization, ensuring high standards in patient care and regulatory requirements while driving continuous improvement through data-driven insights.

Health CareHealth DiagnosticsMedicalMental HealthNon ProfitPersonal HealthRehabilitationSocial

Growth Opportunities

Responsibilities

Support the organization's readiness, certification, and ongoing adherence to CCBHC standards, including policies, required services, access standards, and documentation requirements, while monitoring performance against quality metrics and driving actionable improvements with senior leadership

Direct comprehensive quality planning, data reporting, and compliance initiatives while developing and maintaining programs that meet all regulatory, statutory, and contractual obligations at federal, state, and local levels

Serve as the agency's Privacy and Security Officer, developing policies for handling electronic health information, ensuring staff training in privacy protocols, and leading compliance education programs across the organization

Oversee internal auditing processes, utilization review procedures, and data tracking systems that inform quality and reporting requirements while coordinating with senior leadership on performance goals for each division

Identify and mitigate compliance and quality risks through proactive measures, manage Grievances and Appeals processes, and conduct routine assessments of workflows to evaluate effectiveness and recommend enhancements

Act as primary liaison with regulators, program auditors, and accreditation bodies while preparing performance and risk management reports for executive leadership and the Board of Directors

Qualification

Advanced degreeCompliance experienceData analysisProject managementHIPAA knowledgePolicy developmentVerbal communicationWritten communicationProblem-solving

Required

Advanced degree in Human Services, Health or Business Administration, or Public Health

Five to ten years of compliance, quality assurance, auditing, or regulatory experience in community mental health or social services settings

Demonstrated expertise in health service agency regulatory and performance requirements

Expert-level project management abilities to lead multi-systemic change processes

Manage administrative systems and workflows

Consistently meet critical deadlines while handling multiple complex initiatives simultaneously

Sophisticated data analysis skills to identify trends, forecast risks, and develop evidence-based strategies

Exceptional verbal and written communication capabilities to synthesize complex, sensitive, or technical information

Comprehensive knowledge of confidentiality principles, HIPAA regulations, and Vermont health services requirements

Proven ability to establish policy benchmarks and navigate high-stakes organizational challenges using diplomacy and advanced problem-solving frameworks