GPL Technologies · 7 months ago
Service Desk & Media Engineer
Los Angeles, CA
Full-time
Onsite
Mid LevelGPL Technologies is a rapidly growing technology services firm that provides innovative solutions to creative companies in Hollywood and beyond. As a Service Desk & Media Engineer, you will be the primary contact for internal clients, handling Level 1 incidents and supporting media infrastructure while managing routine maintenance and upgrades.
Information ServicesInformation Technology
Responsibilities
Handles common customer service requests, offering support wherever necessary
Follows agreed procedures to identify, register and categorise incidents
Installs or removes hardware and/or software, using supplied installation instructions and tools, including handover to the client
Applies tools, techniques and processes to create and maintain an accurate asset
Troubleshoot and resolve issues related to media workflows, codecs, and file formats
Uses standard procedures and diagnostic tools to monitor and implement optimization to ensure smooth operations
Assists with routine maintenance and upgrades on media-related hardware and software
Supports interactive reviews sessions in theatres and sweatboxes
Qualification
Required
Experience working with FreshService or a similar service management system
Experience working in a Linux, Windows, and macOS operating systems
Experience with media production workflows and software (Adobe creative suite, Autodesk Maya, Nuke)
Understanding of video codecs, file formats, and colour spaces
Awareness of basic media terms, tools and concepts
Awareness of digital production technologies
A true team player with great communication and interpersonal skills
Prior experience in a service desk or IT support role
Prior experience in a media engineering or post-production environment
Building and maintaining relationships with key people in the organization
You will establish a clear understanding of the company's vision, goals and strategy and actively contribute to the achievement of the goals and execution of the strategy
Results-oriented with a history of consistently meeting deadlines
Excellent written and spoken technical English
Ability to work with distributed teams
Benefits
401(k) employer match up to 4% of annual base salary
Dental / Health / Vision / Life / Accident Insurances
Paid time off
Company
GPL Technologies
GPL Technologies provides IT solutions.
Founded in 2003
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jason Blum
Chief Technology Officer
Company data provided by crunchbase