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SeatGeek · 2 days ago

Director, Client Success

United States

Full-time

Remote

Director/Executive

$190K/yr - $215K/yr

12+ years exp

SeatGeek is a company focused on modernizing the ticketing industry through technology and a fan-first approach. They are seeking a Director, Client Success to lead their enterprise client portfolio, manage a high-performing team, and ensure excellent client experiences across major sports teams and venues. The role involves driving commercial growth, influencing decision-making, and scaling the client success organization.

EdiscoveryEventsSearch EngineSportsTicketing

Responsibilities

Manage, coach, and develop the US Client Success team, including direct leadership of managers and CSMs

Set clear goals, drive accountability, and build a high-performance culture centered on commercial impact and ownership

Drive commercial growth by owning and closely managing revenue targets, client health, and adoption across the portfolio

Drive monetization across the client base by standardizing approaches, ensuring Client Success is a reliable revenue driver for clients and SeatGeek

Partner with CSMs and leadership on enterprise deal planning, renewal negotiations, and overall client execution

Serve as a trusted partner to executives and operators at major sports teams and venues, influencing short-term decision making and long-term growth

Act as senior escalation point on complex issues, ensuring flawless delivery and client satisfaction

Lead strategic initiatives to scale the CS organization, designing and implementing systems, processes, and tools to support a rapidly expanding client base

Partner cross-functionally with Executive leadership, Sales, Marketing, Product, and others to ensure alignment to advocate for investments for scale

Leverage data and insights to inform client performance and influence internal strategy

Represent SeatGeek at client meetings, including annual business reviews, and industry events

Qualification

Customer success managementB2B SaaS experienceTeam leadershipAnalytical acumenEnterprise deal planningCommercial strategyInfluencing skillsClient relationship managementIndustry knowledgeCommunication skillsAttention to detail