Vori · 2 months ago
Customer Trainer
San Francisco
Full-time
Onsite
Mid Level
3+ years expVori is a company transforming how independent grocers operate by connecting stores, distributors, and brands. They are seeking energetic Trainers to deliver engaging training sessions and support customers in mastering the Vori system, both remotely and onsite.
AppsE-CommerceGroceryMade to OrderOperating SystemsSoftwareSupply Chain ManagementWholesale
Responsibilities
Deliver Engaging Trainings: Lead hands-on training sessions for new and existing customers — both remote and onsite — to ensure every user is confident using the Vori platform
Adapt to Every Audience: Adjust your teaching style to meet learners where they are — from tech-savvy users to first-time digital adopters
Onsite Success: Travel to customer locations to conduct go-live trainings, troubleshoot in real time, and ensure smooth system adoption
Customer Empowerment: Serve as a trusted guide, answering questions with empathy and patience while reinforcing best practices
Continuous Improvement: Gather customer feedback after sessions and share insights with the Onboarding and Product teams to improve training delivery and overall customer experience
Support Training Materials: Provide input to refine slides, scripts, and user guides — ensuring content stays accurate and aligned with real-world customer needs
Team Collaboration: Partner closely with Onboarding, Customer Success, and Product teams to stay up to date on feature changes and share customer insights
Travel flexibly — Work with customers across regions, focus is in Bay Area, SoCal or the Tri-State area, plus additional travel to customers outside of those locations
Qualification
Required
3–5 years of experience in training, customer onboarding, or retail operations (preferably in grocery, retail tech, or SaaS)
Proven success leading both in-person and virtual trainings
Excellent communication and presentation skills, with the ability to simplify complex information
Strong technical aptitude and familiarity with CRMs and learning tools
Must be based in Bay Area, Southern California, the New York Tri-State area, or near a major metro airport for easy travel access
Valid driver's license and ability to travel frequently
Preferred
Grocery or retail industry knowledge a plus
Company
Vori
Vori is a B2B operating system for the grocery industry, streamlining operations and democratizing food supply access.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$10.15M2022-08-03Series A· $10M
2022-05-01Seed
2020-03-16Seed· $0.15M
Leadership Team
Brandon Hill
Chief Executive Officer
Tremaine Kirkman
Chief Product Officer & Founder
Recent News
Greylock
2025-12-31
thesaasnews.com
2025-12-31
Business Insider
2025-12-25
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